Front Desk Reception Ambassador

Job Title: Boutique Hotel Front Desk Reception Ambassador

Job Description:

We are seeking a highly personable and enthusiastic Boutique Hotel Front Desk Reception Ambassador to join our team. The ideal candidate will serve as the first point of contact for our guests, ensuring a memorable and seamless check-in and check-out process. This role requires a commitment to delivering exceptional customer service, a keen eye for detail, and the ability to handle guest inquiries and concerns with professionalism and warmth.

Key Responsibilities:

• Greet guests upon arrival, check them in, issue room keys, and provide information about the hotel’s amenities, services, and policies.
• Assist guests with check-out procedures, process payments, and resolve billing discrepancies.
• Answer phones, manage reservations, and provide information about local attractions, dining options, and transportation.
• Handle guest complaints and concerns with empathy and efficiency, ensuring their stay is as enjoyable as possible.
• Maintain an organized and tidy front desk area, ensuring all materials and information are up-to-date.
• Utilize the hotel’s computer systems for booking, modifying reservations, and managing guest accounts.
• Collaborate with housekeeping and maintenance teams to ensure room readiness and to address any guest needs or issues promptly.
• Participate in training and development opportunities to stay updated on industry standards and best practices.

Requirements:

• Proven customer service experience, preferably in the hotel or hospitality industry.
• Excellent communication and interpersonal skills, with the ability to engage positively with guests and Team members.
• Proficiency in using computer systems, including reservation software and basic office applications.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• A high school diploma or equivalent; further education or experience in hospitality is a plus

Chipeta Lodge Resort Spa is dedicated to creating memorable guest experiences and building lasting relationships. If you have a passion for hospitality and service, we would love to hear from you.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Relocate:

• Ridgway, CO 81432: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22