What are the responsibilities and job description for the Customer Service Representative position at Comfort Services Heating and Air Conditioning, Inc?
Customer Service Representative
Location: Plainfield, IL.
Employment Type: Full-Time
About Us:
At Comfort Services, we’re more than just a workplace, we’re a family. Our strong company culture is built on respect, teamwork, and dedication to customer satisfaction. We take pride in fostering a family-oriented environment where both our customers and teammates feel valued.
Why Join Us?
We offer a competitive compensation package and a work environment that supports work-life balance, and professional growth.
✅ Competitive Pay & Benefits
- Great pay with incentive opportunities
- Comprehensive benefits package (health, dental, vision, etc.)
- Performance-based incentive pay
✅ Flexibility & Work-Life Balance
- Flexible scheduling to fit your lifestyle
- Overtime opportunities for those looking to earn more
✅ Strong Company Culture
- A respectful and team-oriented work environment
- Supportive leadership that values every team member
✅ Career Growth & Development
- Ongoing learning and advancement opportunities
- Empowered decision-making to help shape your career in a growing space that needs motivated individuals to grow with us!
✅ Family-Oriented Company
- A customer-focused business that treats employees like family
- Strong camaraderie among teammates
✅ Additional Perks
- FREE access to our company gym.
Your Role:
As a Customer Service Representative, you’ll be the first point of contact for our customers, scheduling services, helping with inquiries, resolving issues, and providing outstanding service. You’ll play a crucial role in maintaining strong customer relationships and ensuring satisfaction.
Key Responsibilities:
- Handle customer inquiries via phone, email, and text
- Provide knowledgeable assistance about our products and services
- Address and resolve customer concerns in a professional manner
- Process payments and account updates
- Collaborate with team members to ensure seamless customer experiences
- Maintain accurate records of customer interactions and transactions
- Uphold our company’s values of respect, teamwork, and customer focus
What We’re Looking For:
- Previous customer service experience required
- Strong communication and problem-solving skills
- Ability to prioritize in a fast-paced environment
- A friendly, professional, and positive attitude
- Basic computer skills and familiarity with web-based programs
- A passion for helping people and providing top-notch service
Join Our Team!
If you’re looking for a supportive workplace where you’re valued, empowered, and given the tools to succeed, we’d love to hear from you! Apply today and become part of the Comfort Services family.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- We have an on-call rotation that is required for the position. Are you willing and able to perform this task?
Experience:
- Customer service: 4 years (Required)
- Relationship building: 4 years (Required)
Ability to Commute:
- Plainfield, IL 60585 (Required)
Ability to Relocate:
- Plainfield, IL 60585: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $21