What are the responsibilities and job description for the Help Desk Technician III position at CoreHire.us?
Help Desk (Tech III)
Reports to: Help Desk Lead
radius180 is a managed services provider offering technical support to both small and medium-sized businesses. We have developed a company culture that focuses on a relationship-based approach to servicing our clients. Our goal is to build a team committed to the success of our business as well as our clients’. To that end, we hire and coach our employees based on our Company’s Core Values: Communication, Dependability, Personal Integrity, Teamwork, Motivation & Passion.
Description
The Help Desk Technician III acts as an escalation point for issues that first and second level technicians have been unable to resolve. The Tech III also acts as a Subject Matter Expert, providing guidance on technical issues to the rest of the Help Desk team. While most of our work is performed from our office in Cherry Hill, NJ, we do occasionally have work to perform on site at our clients’ offices. The successful candidate will have a combination of strong customer service skills and technical expertise as well as a passion for working with technology.
Responsibilities
Reports to: Help Desk Lead
radius180 is a managed services provider offering technical support to both small and medium-sized businesses. We have developed a company culture that focuses on a relationship-based approach to servicing our clients. Our goal is to build a team committed to the success of our business as well as our clients’. To that end, we hire and coach our employees based on our Company’s Core Values: Communication, Dependability, Personal Integrity, Teamwork, Motivation & Passion.
Description
The Help Desk Technician III acts as an escalation point for issues that first and second level technicians have been unable to resolve. The Tech III also acts as a Subject Matter Expert, providing guidance on technical issues to the rest of the Help Desk team. While most of our work is performed from our office in Cherry Hill, NJ, we do occasionally have work to perform on site at our clients’ offices. The successful candidate will have a combination of strong customer service skills and technical expertise as well as a passion for working with technology.
Responsibilities
- Provide 3rd level support for computer hardware, software, and networks.
- Ensure proper documentation, notification, and escalation of all incidents.
- Communicate with clients by phone, email, and in person.
- Troubleshoot and resolve hardware and software problems.
- Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
- Performs other duties and responsibilities as assigned by the Help Desk Lead.
- 3 years related work experience or BS in Information Systems or related field.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
- Able to handle multiple assignments with attention to detail.
- Windows Desktop Operating Systems
- Windows Server Operating Systems including Active Directory and Group Policy
- VMware ESXi and Microsoft Hyper-V
- Microsoft 365 including Intune, SharePoint, and Defender
- SMB Networking Equipment including SonicWall, FortiGate, Meraki, and UniFi
- Must type a minimum of 40 words per minute.
- Must have reliable transportation.
- Must be able to physically lift and move existing and new PC system components.