Customer Service Representative

Cree Lighting is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications. We currently have an opening in our e-conolight business: Cree Lighting’s direct-to-contractor e-commerce channel. At e-conolight, we're out to revolutionize how electrical contractors, builders, and homeowners buy LED fixtures and accessories by making it easy to get the exact lighting product they need, fast. Our goal is to offer the very best selection of LED lighting at the very best prices with world-class customer service, fast shipping, easy returns and a can-do attitude.

We are a values-based organization that seeks people that don't just want to "work" but who want to brighten their future with us. We care about the well-being and satisfaction of our employees. That's why we offer a comprehensive benefits package designed to support your health, happiness, and future growth.

Here's what you'll gain access to when you join our team:

• Day-One Coverage: From the moment you start, you'll have access to top-tier medical, dental, and vision insurance.
• Retirement Savings: Invest in your future with confidence. Our 401(k) plan features a company match to help you build a secure financial outlook.
• Onsite Healthcare: Enjoy the convenience of onsite healthcare with access to a dedicated Nurse Practitioner.
• Parental Leave: Embrace the journey of parenthood with the support you deserve. Take the time to nurture your growing family and create lasting bonds with your newest ray of light.
• Fitness Reimbursement: Stay active with up to $325 annually for gym membership reimbursement.
• Employee Assistance Program (EAP): We understand that life can be challenging at times. Access free therapy sessions and legal counsel through our Employee Assistance Program.
• Tuition Reimbursement: Never stop learning! Pursue further education with up to $5,250 per year in tuition reimbursement.
• Life Insurance and AD&D: Your peace of mind matters. Receive coverage for both basic and supplemental life insurance, as well as Accidental Death & Dismemberment.
• Identity Theft Protection: Rest easy knowing your identity is safeguarded with our comprehensive protection services against theft and fraud.

If you’re passionate about providing exceptional customer service in a fast-paced environment where no two days are the same, keep reading to discover an exciting opportunity as a Customer Service Representative on our e-conolight team.

As a Customer Service Representative you'll play a crucial role in ensuring our customers receive exceptional service and support. You'll be the first point of contact for inquiries and requests, handling them promptly and professionally.

Responsibilities

• Receive, research, and respond to customer inquiries and requests via phone, fax, mail, email, or in person, providing accurate and helpful information.
• Address inquiries regarding shipping/delivery dates, order changes/cancellations, quotations, service questions, and general customer concerns with efficiency and effectiveness.
• Maintain a high level of professionalism with clients, building and nurturing positive relationships with every interaction.
• Update customer information in the database during and after each call, ensuring accuracy and completeness.
• Process and follow up on less complex customer complaints, such as late shipments, damaged products, or replacements, ensuring timely resolution and customer satisfaction.

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred.
• 2 years of customer service experience in a fast-paced environment.
• Strong typing skills with a minimum speed of 30 words per minute.
• Proven ability to manage customer inquiries from start to finish, including problem resolution and follow-up.
• Proficiency in Office 365, with the ability to quickly learn new software, experience with CRM systems is highly preferrable.
• Excellent verbal and written communication skills, with a strong emphasis on active listening and professional demeanor.
• Demonstrated experience in maintaining and updating customer records with accuracy and attention to detail.
• Ability to handle multiple tasks simultaneously while maintaining high levels of customer satisfaction and professionalism.

Cree Lighting is dedicated to fostering a workplace culture that values belonging, inclusion, and diversity. We believe that diversity in backgrounds, experiences, and perspectives enriches our organization. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to creating an environment where every individual feels valued, respected, and empowered to contribute their unique talents and ideas, making our workplace shine even brighter.