Customer Merchandise Manager

Overview:

• Workstyle: Remote, Work From Almost Anywhere
• Reports to: Chris Bowen, Manager, Customer Success
• Travel Expectations: Minimal travel required
• Physical Requirements/Demands: N/A
  
  

What we’re looking for:

• 3 years of experience in merchandise management, promotional products, or a related field
• Strong project management skills with the ability to break down tasks, anticipate roadblocks, and manage timelines
• Excellent written and verbal communication skills, with the ability to interact across all levels of an organization
• Customer-focused mindset with a passion for building relationships and ensuring a high-quality customer experience
• Proficiency in Adobe Illustrator and Photoshop to adjust artwork and create mockups
• Knowledge of the promotional merchandise industry, including apparel, design, and sourcing best practices
• Ability to work autonomously and manage multiple projects simultaneously
  
  

Compensation:

We are committed to providing pay transparency and equitable compensation.

• For this salaried exempt position is $65,000 - $75,000. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members.
  
  

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
• Family-Friendly Benefits: Fully paid parental leave of up to 12 weeks, adoption assistance, and family-building benefits.
• Financial Wellness: Plan for the future with a 401(k) retirement plan with company matching, complimentary life & AD&D insurance coverage, and access to financial planning resources.
• Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.
  
  

What you’ll do:

• Act as the primary merchandise expert for customers, providing recommendations, quotes, and product mockups based on their needs
• Work closely with the Customer Merchandise Manager team to provide seamless support and guidance to customers
• Create and manage customer libraries and kits within the Printfection platform
• Research and introduce new promotional products, collaborating with vendors worldwide
• Lead client meetings virtually and onsite, presenting curated product selections tailored to their brand and objectives
• Assist customers via email, Zendesk, and video chat, ensuring quick response times and a best-in-class support experience
• Monitor stock levels and project timelines to ensure the on-time delivery of merchandise campaigns
• Act as a conduit for customer feedback, sharing insights with internal teams to improve the overall merchandise experience
  
  

How you’ll be measured:

• Customer satisfaction (NPS scores) – Ensuring positive feedback and strong customer relationships
• Revenue growth – Expanding customer accounts and driving increased merchandise sales
• Account expansion and referrals – Strengthening client trust and increasing engagement
• Response times – Providing timely and effective customer support
  
  

How you’ll make a difference:

• As a Customer Merchandise Manager, you will play a vital role in delivering a seamless and innovative merchandise experience for our customers. Your expertise in promotional products, strong project management skills, and ability to build trust will help elevate our brand offerings and drive customer success. You will be the go-to expert for merchandise strategy, ensuring clients receive high-quality swag that aligns with their brand and vision .
  
  

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Custom Ink will only consider applicants who reside in states where it is registered to do business as an employer. We are currently not registered in the following states: AK, AR, CT, HI, ID, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, ND, NH, NM, OK, RI, SD, UT, VT, WV, WY.