What are the responsibilities and job description for the Front Desk Receptionist position at Days Inn?
Job Description: Front Desk Receptionist
Join the team at Days Inn by Wyndham Flagstaff I-40, where you will be the face of our hotel, creating memorable guest experiences in a welcoming and professional environment. As the Front Desk Receptionist, you will ensure smooth and efficient front desk operations, handle guest interactions with exceptional service, and contribute to a positive and organized atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.
Responsibilities:
- Greet and welcome clients and visitors in a professional manner.
- Handle guest check-ins and check-outs efficiently, including processing payments.
- Manage incoming calls, emails, and inquiries, providing accurate information and assistance.
- Assist with customer support inquiries and resolve issues promptly.
- Provide information about hotel amenities, local attractions, and dining options.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Serve coffee to guests during morning and night shifts.
- Perform audits during assigned night shifts.
- Collaborate with other departments to ensure seamless operations.
- Adhere to all hotel policies, procedures, and brand standards.
Qualification:
- Strong customer service skills with a focus on client satisfaction.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Prior experience in customer service, hospitality, or office administration role preferred.
- Proficiency in using computers and reservation systems; experience with Wyndham systems is a plus.
- Ability to multitask and remain calm under pressure.
- Flexible schedule, including availability to work weekends, evenings, and holidays.
- Must be authorized to work in the United States.
Benefits:
- Competitive pay.
- Employee discounts on hotel stays.
- Opportunities for career growth and development.
- Supportive and friendly work environment.
Additional Requirement:
Successful candidates will be required to sign an employment contract with the management before commencing work.
How to Apply:
Submit your resume and cover letter to div.days@gmail.com with the subject line "Front Desk Receptionist Application." Walk-in applications are also welcome at our location.
If you are passionate about providing outstanding service and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity as a Front Desk Receptionist.
Join us in providing exceptional hospitality and creating unforgettable guest experiences!
Job Type: Full-time
Pay: $17.85 - $22.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Flagstaff, AZ 86001 (Required)
Ability to Relocate:
- Flagstaff, AZ 86001: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22
