HR Manager - Employee Relations

Delta’s Human Resources team is developing and launching the Employee Relations Center of Excellence aimed at driving further accountability to the corporation’s values and Rules of the Road.  We are looking for a Grade 8, HR Manager of Employee Relations to partner with HRBP’s, Legal, Leaders, EO and others to conduct investigative fact finding for all qualifying complaints related to infractions of a specific issue. This individual will collect, compile, and analyze facts produced during an employee investigation to offer recommended actions.  This role will be integral in supporting and driving unbiased and objective investigations and outcomes. Additionally, this individual will be helping build this new COE, so they should be interested in contributing to the development of the processes and strategies that will comprise their ultimate role on the team. (Candidates must be located at a major domestic hub but would likely need to be able to travel as needed for investigations, training, learning and other duties for the Employee Relations COE, especially if outside of ATL).

Summary of responsibilities (not comprehensive of all tasks):

• Coordinates with originating parties across multiple channels through which issues are submitted to COE (e.g. Hotline) to ensure all intake information is correctly documented.
• Conducts intake interview if necessary, as well as additional interviews with all involved parties.
• Reviews all supporting documentation available, and performs research activities related to the case, if necessary, to inform decision making (e.g. reflecting on outcome of prior similar cases, external research).
• Liaises with Legal Team, as needed, for cases whose outcome cannot be determined without legal expertise.
• Based on thorough analysis, makes recommended investigative conclusions, coaching, disciplinary action or other viable action steps.
• Partners with involved HRBP’s and parties’ people managers to counsel them on needed information as well as potential disciplinary action, coaching or how to manage interventions on a go-forward basis.
• Completes proper template for any disciplinary action/coaching and reviews next steps with people manager.
• Coordinates with ER COE Manager/Director as needed to align on expectations/approach, and to receive approval on recommended resolution.
• Throughout all activities, operates within case management system to ensure interview notes, supporting documentations, findings, and recommended outcome are properly documented.
• Enjoys working in a high- profile environment with fluid priorities, ambiguity and aggressive timelines.
• Practices safety-conscious behaviors in all operational processes and procedures.