Medical Reception

Purpose: Perform secretarial duties using specific knowledge of medical terminology. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Responsibilities:

• Welcome patients as they contact the clinic personally or by telephone, answering or referring inquiries. Explains the services available, payment options, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Register all patients per registration protocol and collect all documentation, verifies, updates and inputs information into EMR. Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Generate route slips for each patient and assure that all services provided have been checked out properly.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Work closely with Physicians and staff to assure smooth patient flow and cut down on waiting time. Helps patients in distress by responding to emergencies.
• Call and remind patient of his/her appointment; Follow up on “no show” patients daily.
• Communicate patient’s problem/complaint to the office manager or his/her designee. Maintains operations by following policies and procedures’ reporting needed changes.
• Makes copies, sends, and receives faxes.
• Assures that reception area is clean and orderly.
• Opens and closes the office.
• Meticulous Attention to detail.
• Hold a high level of professionalism when interacting with clients, patients, and staff members.
• Maintain a positive attitude and contribute toward a quality work environment.
• Performs other related duties as assigned or requested.
• The company reserves the right to add or change duties at any time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Job Qualifications

• High School Diploma or equivalent substitute.
• Previous medical office experience preferred.
• Proficiency with patient EMR, charting, Word, Excel, and other software skills.

Skills

• Good verbal and written communication skills.
• Correct grammar, spelling skills, and legible writing.
• Skills in answering the telephone in a pleasant and helpful manner and using a multi-line phone system.
• Able to read, understand, and follow oral and written instructions.
• Demonstrate compassion and caring in dealing with others.
• Demonstrate willing to adapt to change.
• Be able to prioritize workload while remaining flexible.
• Confident positive manner and appearance.
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Ability to maintain records.

Competencies

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills; Participates in meetings.
• Written Communication - Writes clearly and concisely; Edits work; Presents data effectively; Able to read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives.
• Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Must work well with constant interruptions, must have effective organizational, problem solving, and time management skills
• Ability to learn and comprehend information from Procedures Manuals and other materials, people skills to handle different personalities and situations
• Exceptional customer service and phone etiquette, ability to maintain effective and organized systems to ensure timely patient flow

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to lift moderate weights (25-50 pounds).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The employee must occasionally lift and/or move up to 25 pounds.