What are the responsibilities and job description for the Operations Specialist position at EDI Staffing?
Summary / Objective :
The Operations Specialist is responsible for all tasks to effectively deliver products to vendors for all North American orders (bulk or dropship), efficiently and with a high level of accuracy. This position encompasses a broad scope of responsibilities specific to vendor requirements, including inventory management, procurement, logistics, order processing and EDI. The Operations Specialist must interact daily with internal departments and external vendors to achieve revenue and profit goals. This position must evaluate and understand the dramatically unique requirements of every vendor and effectively communicate to all impacted departments what those requirements are to ensure on time shipping in compliance with the vendor's requirements.
Essential Functions :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Order Processing Efficient handling of inbound vendor orders from origination to hand off to the vendor at their point of ownership, including sending order confirmations, preparing pick tickets, routing (if applicable), preparing shipping documentation (packing lists / BOLs), invoicing, ASNs, and quoting and / or booking transportation for prepaid shipments
- Customer Service Directly interface with customers, sales team, 3 rd party representatives, warehouse staff, finance, and accounts payable to achieve a high level of customer satisfaction
- Purchasing Creating purchase orders to vendors for purchasing all inventory coming to the warehouse to fulfill North American orders
- Import Tracking and Customs Oversight Following Import Compliance Manual and Procedures, track all imports from factory to dock, including oversight and reconciliation of duty entry summaries and shipping documents to ensure customs laws are adhered to
- Inventory Management Reporting of inventory availability to the Sales team regularly or upon request. Create new Items in ERP system as required
- Logistics Obtain freight quotes and book outbound and inbound shipments using economical but reliable logistics carriers to ensure deliveries arrive on time
Customer Portal Management Maintain permissions to access all customer portals as required to obtain orders, upload inventory, send Advanced Ship Notifications (ASNs), upload invoices, shipping documents, etc. as required per the customer's vendor manual
Competencies :
Required Education and Experience :
