What are the responsibilities and job description for the Front Desk Receptionist position at Elaine's Pet Resorts?
Position: Front Desk
Reports to: Customer Service Supervisor/Front Desk Lead
Status: Part Time
Hourly Wage Range: $17 - $18.50
We are looking for a high energy, enthusiastic, self-starting person to join our Front Desk team! If you are detail oriented, love working with people, and would enjoy offering top quality customer service, this is the position for you!
Requirements and Qualifications
Education: High School Diploma
Qualifications:
1. Customer Service experience preferred
2. Clerical experience preferred
3. Excellent multi-taking skills
4. Must be available various weekdays and weekends
5. Must be available to work at both our Fresno and Madera locations
6. Must be 18 years of age or older
7. Required to pass a pre-employment drug test
8. Ability to lift 50 pounds
9. Ability to stand at events for 8 hours at a time, indoors and outdoors
10. Ability to work at a computer up to 8 hours a day
Duties:
1. Develop and sustain a strong relationship with the customers and the resort by interacting with people in an upbeat, competent, professional manner;
2. Complete various tasks prior to opening for business each morning.
3. Check pets in and out for services, following established procedures;
4. Make bathing appointments;
5. Document changes to a pet’s care or condition so the Owner can be accurately informed, based on reports from kennel staff about the pet’s care and well-being;
6. Communicate with customers by mail and email; condolence cards, credit card receipts, lost and found, vaccination calls, etc.;
7. Direct customer’s inquiries to the correct place: call center for reservations, etc.;
8. Keep apprised of changes made to pet care policies and pricing as needed;
9. Complete ongoing tasks such as filing, scanning customer files, entering vaccinations in a timely manner;
10. Complete tasks accurately to securely close business at the end of the day;
11. Maintain front desk and the lobby so it is welcoming and clean;
12. Communicate with kennel staff members regarding pet issues and take appropriate steps necessary to document, evaluate, and respond to the situation;
HOW TO APPLY: If interested please bring your resume to Debbie or Taylor or email your resume to
HR @elainespetresorts.com , and fill out our employment application in-person or on our website.
Fresno:
3912 N. Hayston Ave - Fresno, Ca. 93726
Madera:
40373 Brickyard Dr. - Madera, Ca. 93636
Job Type: Part-time
Pay: $17.00 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- On call
- Weekend availability
Work Location: One location
Salary : $17 - $19