What are the responsibilities and job description for the HR Operations Associate position at Fetch Pet Insurance?
Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice.
Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of products offerings, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.
At Fetch, you are a part of that innovation. We value transparency among our coworkers and always have an open line of communication. Ask anyone who works here, it is an all-hands-on-deck, cross-functional, collaborative effort, where you will be able to interact with brilliant, creative, like-minded individuals who have an equally immense passion for pets.
The HR Operations Associate supports core HR functions and plays a critical role in maintaining the smooth execution and compliance of HR operations. This role is responsible for administrative tasks, data accuracy, benefits administration, and HR system maintenance. The successful candidate will serve as a backup for payroll operations and ensure compliance with all HR regulations and policies.
Key Responsabilities
HRIS Data Management
Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:
—about Fetch—
Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200 employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada), and we currently provide security to over 360,000 pet parents.
We don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal-opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of products offerings, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.
At Fetch, you are a part of that innovation. We value transparency among our coworkers and always have an open line of communication. Ask anyone who works here, it is an all-hands-on-deck, cross-functional, collaborative effort, where you will be able to interact with brilliant, creative, like-minded individuals who have an equally immense passion for pets.
The HR Operations Associate supports core HR functions and plays a critical role in maintaining the smooth execution and compliance of HR operations. This role is responsible for administrative tasks, data accuracy, benefits administration, and HR system maintenance. The successful candidate will serve as a backup for payroll operations and ensure compliance with all HR regulations and policies.
Key Responsabilities
HRIS Data Management
- Perform data entry, updates, and audits in the HRIS system to ensure accurate and up-to-date employee records.
- Generate reports and analyze data as requested by HR leadership.
- Maintain system configurations and workflows to optimize HRIS functionality.
- Ensure adherence to federal, state, and local labor laws.
- Assist with audits and compliance reporting.
- Maintain and update employee files in compliance with company policies and legal requirements.
- Responsible for the employee onboarding and offboarding processes, including coordination of new hire documentation and exit interviews.
- Support compensation, performance management, and training initiatives.
- Administer systems supporting timekeeping, performance, and training management.
- Participate in the implementation of new HR initiatives and programs.
- Identify and suggest process improvements for increased efficiency and compliance.
- Assist employees with benefits enrollment, changes, and inquiries.
- Coordinate with benefits vendors to resolve employee concerns.
- Manage open enrollment processes and ensure compliance with benefits policies.
- Ensure that all changes and updates involving salary are communicated to payroll on a timely basis.
- Serve as a backup to payroll processing, including reviewing timekeeping records, verifying accuracy, and committing payroll for check processing.
- Collaborate with the payroll team to troubleshoot and resolve payroll discrepancies.
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
- 3-5 years of experience in HR operations or a similar role.
- Proficiency in HRIS systems and payroll platforms (experience with PrimePay/SyncHR is a plus).
- Strong understanding of HR compliance and best practices.
- Excellent organizational skills, attention to detail, and problem-solving abilities.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:
- 401k matching
- Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
- One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
- Volunteering - eligible to earn up to 8 floating holiday hours per calendar year
- Educational Assistance Programs
- Department incentive perks
- Fetch Pet Insurance discount - 50% off, up to $1000 savings/year
—about Fetch—
Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200 employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada), and we currently provide security to over 360,000 pet parents.
We don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal-opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Salary : $1,000
