What are the responsibilities and job description for the Customer Service and Clerk position at Forcemech International?
Job Title: Customer Service Clerk
Location: 4219 Clay Commerce Dr Ste 103, Katy TX 77449
Hours: 40 hours per week, Monday – Friday, 8:30 AM to 5:30 PM
About Forcemech:
Forcemech is a leading manufacturer and distributor of innovative mobility devices, renowned for our pioneering carbon fiber wheelchairs and top-quality products.
Job Summary:
We are seeking a dedicated Customer Service Clerk with strong customer service management and clerical skills. This role is essential for handling customer inquiries, processing orders, and ensuring our customer records are accurately maintained.
Key Responsibilities:
- Respond to customer inquiries via phone and email.
- Process orders, returns, and exchanges efficiently.
- Maintain and update customer records in our CRM system.
- Assist with administrative tasks and prepare routine reports.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s preferred).
- 1-3 years of experience in customer service and clerical roles.
- Proficient in Microsoft Office and familiar with CRM systems.
- Excellent verbal and written communication skills and strong organizational abilities.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Work from home
Work Location: Remote
Salary : $18 - $20