Client Service Representative

Summary: Join Garrett Leather, a family-owned company that specializes in premium leather solutions for industries like aviation, automotive, and interior design. For over 30 years, we’ve been committed to craftsmanship, innovation, and sustainability. At Garrett Leather, we offer continuous growth and development opportunities through training, mentorship, and career advancement. We also prioritize work-life balance with flexible arrangements. If you’re ready to be part of a collaborative team and work for a company that values creativity, innovation, and sustainability, apply now to take the next step in your career with Garrett Leather!

This is a specialist role requiring a high level of communication skills, critical thinking, and meticulous attention to detail. The ideal candidate will handle a variety of unique, project-based inquiries, focusing on driving meaningful conversations that enhance quote-to-order conversion rates. A strong comfort level with verbal communication and the ability to remain calm and empathetic in a fast-paced environment are essential.

This role is distinctly different from a call center position, as it emphasizes quality interactions and personalized service rather than handling high-volume calls.

Salary:

Base Salary: $60,500 - 63,000 /year DOE

Duties and Responsibilities: (*Essential functions)

Territory Management:

• Engage with clients and prospects to process orders, address inquiries, and deliver exceptional service. *
• Maximize sales potential by understanding client needs and offering tailored product solutions. *

Order Management:

• Handle all aspects of orders, including sampling, returns, and client qualification. *
• Ensure accurate and timely entry of orders into the system within 24 hours. *

Cross-Department Collaboration:

• Coordinate with departments such as sampling and warehouse operations to meet client needs.
• Keep Account Executives updated on new product offerings and client feedback. *

Customer Relationship Building:

• Build and maintain strong client relationships to ensure consistent sales growth. *
• Proactively contact clients to provide updates, resolve issues, and achieve sales goals.

Client Services Representative:

• Educate clients on product offerings and resolve inquiries or complaints with professionalism.
• Create customized pricing, discounts, and proposals based on client needs. *

Travel and Event Support:

• Travel as needed to meet clients, attend trade shows, and assist Account Executives. *

Backup Support:

• Provide support to the Customer Service Team and Receptionist as required.

Market Awareness:

• Stay informed about market trends, product updates, and new technologies to enhance client interactions. *

Qualifications: To excel in this role, candidates must demonstrate the following:

Education/Experience:

• Associate's degree or equivalent from a two-year college or technical school with one to two years of customer service or sales experience.
• Alternatively, five years of relevant experience in customer service or sales.

Skills:

• Proficiency in Microsoft Office Suite, website navigation, and SAP.
• Strong problem-solving and multitasking abilities.
• Excellent communication and interpersonal skills.
• Professionalism and a collaborative, team-oriented mindset.

Physical Demands and Work Environment:

• The role involves sitting, using hands, and communicating regularly, with occasional standing, walking, and lifting of up to 15 pounds.
• The work environment is generally moderate in noise level, with reasonable accommodation available for individuals with disabilities.

Job Type: Full-time

Pay: $60,500.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Compensation Package:

• Quarterly bonus
• Yearly bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Buffalo, NY 14227 (Required)

Ability to Relocate:

• Buffalo, NY 14227: Relocate before starting work (Preferred)

Work Location: In person

Salary : $60,500 - $63,000