Remote Manager Success Customer

Job Overview

Join our innovative team as a Customer Success Manager and play a pivotal role in the advancement of our AI-powered healthcare solutions, specifically our Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). In this remote position, you will be instrumental in assisting healthcare organizations in transforming their operations by smoothly integrating cutting-edge AI technology, streamlining processes, and enhancing clinical efficiency and patient care. Your collaborative efforts with sales, product, and clinical teams will ensure that our clients experience a seamless, value-oriented engagement with our solutions, leading to a lasting positive influence on their practices.

Key Responsibilities

• Develop and implement effective strategies that facilitate the successful adoption of our AI products within healthcare settings, minimizing transition friction and maximizing return on investment.
• Craft and execute scalable processes for onboarding clinics, training personnel, and managing ongoing success that align with healthcare workflows and regulatory requirements.
• Identify and monitor essential success metrics that target improvements in clinical efficiency, patient satisfaction, and practice profitability, showcasing the tangible impact of our AI solutions.
• Partner with clinical leadership to ensure our strategies reflect best practices and support healthcare delivery objectives.
• Analyze and enhance the customer journey from traditional care to AI-enabled services, identifying avenues to accelerate adoption and increase perceived value.
• Establish and oversee a program to gather, assess, and act on feedback from clinicians and staff, driving continuous improvements in our products and services.
• Collaborate with the customer success team to scale the organization effectively, creating tailored playbooks and best practices for the healthcare sector.
  
  

Required Skills

• Minimum of 5 years’ experience in customer success, with at least 2 years in managing strategic accounts or leading customer success teams.
• Proven ability to formulate and execute strategies that yield measurable business results.
• Expertise in building and refining scalable processes that foster exceptional customer success.
• Proficient in utilizing data analytics to demonstrate customer value and return on investment.
• Possess strong leadership skills to guide cross-functional initiatives and influence stakeholders at all organizational levels.
• Experience in facilitating change management, assisting organizations in navigating technological transitions.
• Technical proficiency in understanding and communicating the advantages of AI technologies within healthcare contexts.
• Exceptional communication skills, capable of engaging both technical and clinical teams effectively.
  
  

Qualifications

• Experience in healthcare technology or related fields is preferred.
• Familiarity with AI/ML platforms and their implementations in enterprise environments is a plus.
• Understanding of clinical workflows and healthcare operational practices.
• Experience in supporting product-led growth initiatives within B2B software environments is advantageous.
  
  

Career Growth Opportunities

This position offers substantial potential for professional development and career advancement in the realm of healthcare AI. You will have the unique opportunity to influence the evolution of AI within healthcare while collaborating with renowned physicians and innovators in the field.

Company Culture and Values

We are dedicated to fostering a diverse and inclusive work environment where every employee feels valued and empowered. We actively encourage applicants from all backgrounds and strive to cultivate an atmosphere where everyone has the opportunity to thrive and contribute to our mission.

Compensation And Benefits

• Competitive salary with performance-related bonuses.
• Equity options aligned with company growth.
• Flexible, remote-first work environment.
• Comprehensive health benefits and a 401(k) retirement plan.
• Collaborate with leading healthcare professionals and innovators.
• Engage in opportunities for professional growth and skill enhancement in the healthcare AI sector.
  
  

Employment Type: Full-Time