Remote Linen Specialist (Customer Service) | WFH

Job Overview

We are seeking a dedicated Linen Rental Specialist (Customer Service) to join our reputable, family-owned company, proudly recognized as a Top Workplace Employer in the Philadelphia Region for 2023 and 2024. With over 32 years of experience in the Party Rental Industry, we deliver exceptional service and innovative linen rental solutions across the United States. Please note that this position is NOT remote.

Key Responsibilities

• Respond to customer inquiries promptly and with a positive attitude.
• Process orders accurately while addressing customer concerns effectively.
• Perform data entry for various order channels including email, phone, and online platforms.
• Thrive in a fast-paced environment while accomplishing all job responsibilities efficiently.
• Reach out to potential customers to establish new business relationships.
• Occasionally represent the company at industry networking events and trade shows.
• Be prepared to assist with various warehouse tasks as needed, including quality assurance and customer pickups and returns.
  
  

Required Skills

• Outstanding customer service abilities.
• Excellent verbal communication skills and proficiency in computer and internet usage.
• Self-motivated learner with a proactive approach to problem-solving.
• Capability to manage high-pressure situations with composure.
• Strong multitasking and time management skills to prioritize effectively.
• Flexible schedule with availability from Monday to Saturday, including extended shifts during peak periods.
  
  

Qualifications

• Must be at least 18 years of age.
• Previous experience in retail customer service is advantageous, though not mandatory.
  
  

Career Growth Opportunities

We are committed to fostering the professional development of our employees. Within our organization, you will find numerous avenues for career advancement and long-term success.

Company Culture And Values

Our company is built on a foundation of teamwork, exceptional service, and employee satisfaction. We strive to maintain a supportive environment that encourages collaboration and recognizes the contributions of our team members.

Compensation And Benefits

• Starting Rate: $16.00 per hour, with the potential for monthly New Customer Bonuses and a transition to a salaried position for the right candidate.
• Comprehensive benefits package including:
• Paid Vacation
• Profit Sharing & 401k
• Employee Assistance Program
• Paid Holidays
• Overtime Opportunities
• Employee Rewards and Recognition Programs
• Tuition Reimbursement
• Free Linen Rentals
• Health, Dental, and Additional Voluntary Benefits
• Paid Daily Lunch Break
  

Join us in delivering unparalleled service to our customers while taking your career to the next level in a trusted and celebrated workplace.

Employment Type: Full-Time