Remote Director of Enterprise Customer Success & Marketing Operations | WFH

Job Overview

We are seeking a dynamic and strategic leader for the position of Director of Customer Success & Marketing Operations, Enterprise. This pivotal role will be instrumental in steering customer success initiatives, managing outbound marketing, and refining operational processes within our B2B SaaS solutions. You will engage with cross-functional teams, including sales, product, and marketing, to enhance the customer journey and ensure partner satisfaction while utilizing tools such as Salesforce, Iterable, and Zapier to streamline workflows and drive platform growth.

Key Responsibilities

• Direct and cultivate partner relationship processes aimed at meeting both immediate and long-term revenue objectives.
• Oversee the complete customer journey, guaranteeing high levels of partner engagement, satisfaction, and retention.
• Enhance the onboarding experience while providing insights into customer adoption and engagement.
• Establish effective communication protocols between the customer success team and partners.
• Forge and nurture relationships with partner executives to align their goals with our organizational objectives and enhance engagement.
• Monitor key performance indicators to ensure partner health and advocate for partner needs internally.
• Supervise operational processes using Salesforce, Zapier, and Iterable to automate workflows and improve efficiency.
• Collaborate with the sales team to champion cross-functional initiatives that support revenue growth.
• Create user support materials, FAQs, and process flows to assist partners in navigating new features and services.
• Present clear and impactful monthly business reports to key stakeholders.
• Lead outbound marketing strategies, working with the marketing team to develop B2B campaigns that generate leads and elevate brand visibility.
• Collaborate on performance translations into compelling storytelling for partners in presentations and quarterly business reports.
• Prioritize product enhancements in conjunction with the Product team based on customer feedback.
• Implement renewal action plans to guarantee partner account retention and growth.
• Analyze performance metrics to inform strategic decisions aimed at enhancing the partner lifecycle and fostering enduring, value-driven relationships.
• Identify and explore new business opportunities emerging from partner requests, collaborating across teams to create innovative solutions.
  
  

Required Skills

• Strong expertise in customer success and partner engagement methodologies.
• Proficient in Salesforce, Iterable, Zapier, and other CRM tools.
• Exceptional communication and relationship management capabilities.
• Strong analytical skills to interpret key performance metrics for informed decision-making.
• Experience in designing and executing marketing strategies.
  
  

Qualifications

• BA/BS degree or equivalent professional experience.
• A minimum of 4 years of experience managing enterprise-level clients and stakeholders.
• A solid track record of success in SaaS or recruiting industries, particularly in driving annual revenue growth.
• Familiarity with CRM tools for reporting and insights.
  
  

Career Growth Opportunities

This role offers significant avenues for professional development through collaboration with various cross-functional teams and strategic initiatives that refine your expertise in customer success and marketing operations.

Company Culture And Values

We pride ourselves on fostering a diverse, inclusive, and respectful work environment. Our culture champions collaboration, innovation, and flexibility, reflected in our fully remote work model and our commitment to personal growth.

Compensation And Benefits

• This is a fully remote position based in the U.S., with occasional travel required.
• Authorized to work in the U.S., with the ability to align work hours with at least 25% of the Pacific Time Zone.
• Competitive salary range: \(120,000 - \)140,000.
  
  

To Apply

Please submit your resume and cover letter online. We are dedicated to maintaining a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We are proud to be an equal opportunity employer, considering all qualified candidates without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV status, veteran status, or any other status protected by applicable laws.

Employment Type: Full-Time