Remote Senior Customer Success Manager ( US-Based) | WFH

Job Overview

We are seeking a highly skilled Senior Customer Success Manager to join our esteemed company, a recognized leader in the database release automation sector. This fully remote position allows you to contribute to our mission of empowering DevOps teams by streamlining software delivery through automated database updates. With a remarkable track record of over 100 million downloads and a commitment to fostering career growth, our dynamic team is poised for rapid expansion.

Key Responsibilities

• Manage Relationships: Own a portfolio of key clients, emphasizing customer adoption, retention, growth, and satisfaction.
• Success Planning: Collaborate with customers to develop tailored success plans that align with their strategic objectives, translating goals into actionable steps.
• Build Trust: Establish enduring relationships with customers to underscore the value our solutions deliver to their organizations.
• Support Growth: Partner with Sales teams to identify and pursue opportunities for renewals and expansions.
• Guide the Journey: Navigate customers through their lifecycle, from initial implementation to ongoing adoption and renewal.
• Provide Expertise: Share best practices and assist in the establishment of a Liquibase Center of Excellence within client organizations.
• Collaborate on Solutions: Act as a primary contact for escalations, working with Support, Product, and Engineering teams to address any challenges.
• Facilitate Learning: Lead workshops and demonstrations to maximize customer utilization of our tools and solutions.
• Track Progress: Monitor and report on key customer success metrics, ensuring all stakeholders are informed.
• Maintain Engagement: Regularly engage with customers to evaluate progress towards strategic and technical goals.
  
  

Required Skills

• 5 years of experience in B2B customer success, account management, or consulting roles involving direct customer engagement.
• Strong background in collaborating with technical engineering teams, from end-users to executives.
• Solid technical foundation, preferably in DevOps and the software delivery lifecycle.
• Familiarity with database systems including MySQL, Oracle, and PostgreSQL.
• Experience with Git and other version control systems.
• Excellent interpersonal and relationship-building skills.
• A commercial mindset with the ability to identify and foster business opportunities.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Exceptional written and verbal communication capabilities.
  
  

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
  
  

Career Growth Opportunities

We are dedicated to your professional development, providing ample opportunities to work with cutting-edge technologies and learn from industry veterans. There is a clear trajectory for advancement within our organization, ensuring meaningful contributions are recognized and rewarded.

Company Culture And Values

Our organizational culture is built on principles of transparency and collaboration. We value diverse perspectives and encourage innovative thinking to overcome challenges. Our remote-first environment promotes flexibility while ensuring strong connections among team members through occasional in-person gatherings.

Networking And Professional Opportunities

Join us to expand your professional network and engage with a talented team dedicated to excellence in the DevOps space.

Compensation And Benefits

• Remote-first culture with options for company-wide gatherings.
• Home office allowance for remote employees.
• Meaningful equity opportunities within the company.
• Comprehensive health, vision, and dental benefits (dependent on location).
• Generous paid time off and holidays.
• 401K matching for US-based employees.
• A collaborative culture with a commitment to respect and professionalism.
• Opportunities for significant career growth and advancement.
  
  

Employment Type: Full-Time