Senior Customer Success Manager - Remote (US-Based) | WFH

Job Overview

We are on the lookout for a dynamic and experienced Senior Customer Success Manager to join our expanding team. This pivotal role will involve close collaboration with Sales, Customer Support, Product, and Engineering teams to ensure our customers realize their goals and derive maximum value from our offerings. This is a fully remote position, providing flexibility and the opportunity to excel in a high-growth, innovative environment.

Key Responsibilities

• Develop and maintain strong relationships with a portfolio of key customers, emphasizing adoption, retention, growth, and satisfaction.
• Formulate joint success plans that align customer objectives with actionable strategies.
• Cultivate trusted partnerships to showcase the value our solutions deliver to customers.
• Work alongside the Sales team to identify and pursue renewal and expansion opportunities.
• Guide customers through the implementation, adoption, and renewal processes.
• Share best practices to assist customers in establishing their own Centers of Excellence.
• Serve as the point of contact for escalations, collaborating with internal teams to address challenges.
• Conduct workshops and demonstrations to empower customers to maximize the use of our solutions.
• Monitor success metrics and provide regular updates to customers and internal stakeholders.
• Perform routine check-ins to assess progress toward strategic and technical objectives.
  
  

Required Skills

• Minimum of 5 years of experience in B2B customer success, account management, or consulting roles that involve customer interaction.
• Proficiency in engaging with technical audiences, from end-users to senior executives.
• A solid technical background, preferably in DevOps and the software delivery lifecycle.
• Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
• Understanding of Git and other version control systems.
• Exceptional interpersonal skills and a knack for building relationships.
• A commercial mindset with a proven record of identifying and nurturing growth opportunities.
• Strong analytical and problem-solving capabilities with meticulous attention to detail.
• Excellent written and verbal communication skills.
• A bachelor's degree in a technical field or equivalent experience.
  
  

Qualifications

• Experience with Windows or Linux command-line interfaces is advantageous.
• Familiarity with cloud platforms such as AWS or Azure is a plus.
• Knowledge of tools like HubSpot, Jira, Confluence, and monitoring resources such as Splunk and Datadog is beneficial.
• Experience with database release automation tools is preferred.
• Background in start-ups is advantageous.
  
  

Career Growth Opportunities

This role presents significant avenues for professional growth and development within the organization, allowing you to enhance your skillset and advance your career trajectory in a cutting-edge technology environment.

Company Culture And Values

We pride ourselves on our collaborative, transparent, and inclusive culture that thrives on fresh perspectives. We foster a no-ego environment where individuals work together to tackle challenging problems and contribute to the overall success of the company.

Compensation And Benefits

• Fully remote work environment with opportunities for occasional team gatherings.
• Home office allowance for remote employees.
• Competitive compensation and meaningful equity participation.
• Comprehensive health, vision, and dental benefits (region-specific).
• Generous paid time off and holidays.
• 401(k) matching (for US-based employees).
  
  

Why Join Us?

Join our mission to empower teams in delivering software more efficiently through our innovative solutions. This is a unique opportunity to engage with cutting-edge technologies, address complex challenges, and grow alongside a dedicated team of professionals.

Employment Type: Full-Time