Remote Customer Service Representative - Health Insurance Support

Job Overview

Join a respected and dynamic organization that values your contributions, offering an exciting pathway for career advancement! We are seeking dedicated and enthusiastic Customer Service Representatives to become integral members of our remote team. In this role, you will assist individuals with their health insurance inquiries, provide support during open enrollment, and address general questions regarding their applications.

Key Responsibilities

• Respond to incoming calls to assist with health insurance enrollment inquiries and eligibility questions.
• Accurately perform data entry while documenting customer interactions in the system.
• Utilize provided resources to assess customer needs, troubleshoot issues, and resolve concerns.
• Conduct necessary research to deliver effective solutions to customer queries.
• Comply with state and federal regulations to fulfill performance objectives relating to quality assurance, service, and productivity.
• Undertake additional tasks as assigned to support the team.
  
  

Required Skills

• A minimum of 1 year of call center experience.
• Preferred 1-3 years of customer service experience.
• Proficiency in computer usage, including Microsoft Office, and the ability to quickly learn new applications.
• Excellent verbal and written communication skills, along with strong interpersonal telephone abilities.
• Capacity to thrive in a fast-paced environment and adapt to changes.
• Understanding of handling sensitive and confidential information.
• Familiarity with the Colorado Benefits Management System (CBMS) is advantageous.
• A proactive approach towards long-term assignments with a history of stability and commitment in previous roles.
  
  

Qualifications

• Colorado residency is a requirement for this remote position.
• Reliable attendance is essential, particularly during the initial 2-3 week training period in a high-volume call center setting.
• Ability to maintain a home office with a stable Ethernet connection (Wi-Fi is not permitted).
  
  

Career Growth Opportunities

This role is designed for long-term engagement, providing stability at a competitive rate of $19/hour, with the flexibility of working from home. If you are looking for an opportunity where you can grow professionally and make a significant impact, we encourage you to apply today!

Employment Type: Full-Time