What are the responsibilities and job description for the Part-Time Front Desk Associate position at Hampton Inn?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel environment.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations and inquiries via phone systems and in person, demonstrating excellent phone etiquette.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Address guest concerns or complaints promptly and professionally, striving for guest satisfaction.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Maintain the front desk area in an organized and presentable manner.
Requirements
- Previous experience in hotel management or hospitality is preferred.
- Strong guest relations skills with the ability to communicate effectively with diverse clientele.
- Multilingual abilities are a plus, enhancing communication with international guests.
- Familiarity with front desk operations and hotel management software is advantageous.
- Proficient in using phone systems with excellent phone etiquette skills.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude, strong work ethic, and commitment to providing outstanding service in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Type: Part-time
Pay: From $11.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Harrison, AR 72601 (Required)
Ability to Relocate:
- Harrison, AR 72601: Relocate before starting work (Required)
Work Location: In person
Salary : $11
