What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites Lancaster East -...?
Overview
We are seeking a professional Front Desk Agent to join our team. This vital role serves as the first point of contact for guests and is responsible for providing exceptional customer service in a hotel environment. The ideal candidate will possess strong phone etiquette, excellent guest relations skills, and the ability to handle various front desk operations.
Duties
- Greet and check-in guests in a warm and welcoming manner.
- Manage reservations, cancellations, and modifications efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain the front desk area to ensure it is clean, organized, and welcoming.
- Utilize phone systems effectively to manage incoming calls and assist guests promptly.
- Address guest complaints or concerns with professionalism and resolve issues to ensure guest satisfaction.
- Collaborate with other hotel departments to meet guest needs and enhance their experience.
Requirements
- Previous experience in a front desk or customer service role within a hotel setting is preferred.
- Strong phone etiquette and communication skills are essential.
- Excellent guest relations skills with a focus on providing outstanding customer service.
- Proficiency in using phone systems and computer applications.
- Strong organizational skills with attention to detail in all tasks performed.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Nights as needed
- Night shift
Ability to Commute:
- Strasburg, PA 17579 (Required)
Ability to Relocate:
- Strasburg, PA 17579: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15