What are the responsibilities and job description for the Front of House Superviso position at Hop Valley Brewing Co.?
Summary
As a Front of House Supervisor, you will be essential in overseeing daily operations and ensuring a welcoming atmosphere for guests. Reporting to the Front of House Manager, your role will focus on delivering outstanding customer service while managing staff and coordinating activities. You will utilize your core skills in communication and team leadership, along with your OLCC Service Permit, to maintain compliance and enhance guest experiences. Your ability to handle customer inquiries and resolve issues will be vital in fostering a positive environment and driving the success of our establishment.
Essential Duties and Responsibilities:
- Manage floor operations throughout shift, cover areas where needed, anticipate and deal with issues that arise
- Be present on the floor through peak business hours, shift changes, etc.
- Manage customer complaints and minor employee grievances
- Cover for manager vacations and step into a lead role in the event of the Assistant GMs absence
- Maintain customer service and quality product standards
Qualifications
- Valid OLCC Service Permit
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Experience in customer service and hospitality
- Ability to manage staff and coordinate front-of-house operations
- Knowledge of health and safety regulations in the food and beverage industry
- Problem-solving skills and ability to handle customer complaints effectively
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Food provided
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Are you available to work evenings and weekends?
Ability to Commute:
- Springfield, OR 97477 (Required)
Work Location: In person
Salary : $18