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Call Center Representative

Ideaboxpro
Birmingham, AL Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 4/26/2025

Job Ad: Call Center Representative- Think Tell Junction (Birmingham, AL   )

Job Title:Call Center Representative
Company: Think Tell Junction
Location: Birmingham, AL  
Salary: $36,000 - $59,000
Job Type: Full-Time

About Us:
Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career.

Job Description:
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing top-notch service and support. As a Call Center Representative, you will engage with customers through various channels, including phone, email, and chat, ensuring that their inquiries and issues are addressed in a timely and efficient manner. 

Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely manner.
  • Provide accurate information regarding products and services to customers.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain a high level of professionalism while managing challenging conversations.
  • Document customer interactions and maintain detailed records of conversations.
  • Assist customers with order placements, adjustments, and inquiries about their accounts.

Skills Required:

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Familiarity with customer relationship management (CRM) software is a plus.

Benefits:

  • Competitive salary ranging from $36,000 to $59,000.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, holidays, and sick leave.
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment in Las Vegas.

If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Representative!

Salary : $36,000 - $59,000

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