What are the responsibilities and job description for the Call Center Representative position at Ideaboxpro?
Job Ad: Call Center Representative- Think Tell Junction (Birmingham, AL )
Job Title:Call Center Representative
Company: Think Tell Junction
Location: Birmingham, AL
Salary: $36,000 - $59,000
Job Type: Full-Time
About Us:
Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career.
Job Description:
We are seeking a dedicated and motivated Call Center Representative to join our dynamic team. This role is critical in delivering exceptional customer service and support to our clients and customers. As a Call Center Representative, you will be the first point of contact for customers seeking assistance with our products and services.
Responsibilities:
- Handle inbound calls from customers and address their inquiries promptly
- Provide accurate information regarding products, services, and general company policies
- Resolve customer complaints and issues in a professional and courteous manner
- Maintain detailed records of customer interactions and transactions
- Follow up on customer interactions as necessary to ensure satisfaction
- Achieve and exceed performance metrics and targets
Skills Required:
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Proven experience in a call center or customer service role
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and critical thinking skills
- Ability to handle high-stress situations and maintain a calm demeanor
- Familiarity with customer relationship management (CRM) software and Microsoft Office Suite
Benefits:
- Competitive salary ranging from $36,000 to $59,000.
- Comprehensive health, dental, and vision insurance.
- Paid time off, holidays, and sick leave.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment in Las Vegas.
If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Representative !
Salary : $36,000 - $59,000
