Desktop Support

Job Purpose

The Desktop Support Technician provides second-line support, resolving technical issues and ensuring customer satisfaction. This role involves delivering support via phone, email, remote access, and in-person to meet service demands in a fast-paced, dynamic environment.

Position

This position supports multiple brands within the same office building and requires flexibility to travel between locations in New York. The technician should integrate with each team and brand as if they were a part of them.

Main Duties And Responsibilities

• Use expertise to diagnose and resolve software and hardware issues across various operating systems (IOS, Windows, Mac) and software applications, including both off-the-shelf and business-specific applications.
• Assist users with IT-related incidents and take ownership of issues, implementing temporary or permanent fixes to restore service promptly, escalating when necessary.
• Manage local inventory and keep accurate records of requests in the service desk system.
• Install and configure equipment, including MACD (Move, Add, Change, Deletion) processes and New Hire onboarding.
• Resolve issues and upgrade software and hardware, including conference room AV equipment, printers, copiers, and scanners.
• Provide first-class customer service, ensuring users are treated efficiently and professionally.
• Communicate effectively with both technical and non-technical staff at all levels.
• Lift up to 40 pounds for equipment racking or transport within the office perimeter.
  
  

Requirements:

• 5 years of experience as a deskside technician or in a similar role.
• In-depth knowledge of computer systems and IT components.
• Strong Mac support experience (OSX) with white-glove VIP-level service skills.
• Proficiency in O365 user configuration and core applications associated with the service.
• Experience with LAN networks and knowledge of internet security and data privacy principles.
• Relevant certifications (e.g., CompTIA A ).
  
  

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**