Entry Level Customer Service Assistant

Job Title: Entry Level Customer Service Assistant

Location: San Antonio, TX
Job Type: Full-time

Job Summary:

We are seeking an enthusiastic and dynamic Entry Level Customer Service Assistant to join our vibrant team. In this exciting role, you will be the first point of contact for our customers, providing them with exceptional service and support. You will have the opportunity to develop your communication and problem-solving skills while working in a fast-paced environment that values teamwork and collaboration.

Key Responsibilities:

• Assist customers with inquiries via phone, email, and chat.
• Provide accurate information about products and services in a friendly manner.
• Resolve customer complaints promptly and effectively to enhance satisfaction.
• Document customer interactions and feedback in our systems for record-keeping.
• Maintain a positive and professional attitude toward customers at all times.
• Collaborate with team members to find solutions to customer issues and improve service processes.

Requirements:

• High school diploma or equivalent required; associate's degree preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively in a team environment and independently.
• Proficiency in using computers and customer management software.
• A positive attitude and a genuine desire to help customers.