What are the responsibilities and job description for the Help Desk Technician position at Innovative Dynamic Networks, Inc?
Overview
We are looking for a qualified IT help desk technician to assist our customers with inquiries and issues related to computer systems, hardware, and software. The technician will work with customers both remotely and in person, guiding them through system configuration and troubleshooting, with a focus on efficiently resolving problems. Ideal candidates will demonstrate excellent problem-solving abilities and outstanding communication and customer service skills.
Responsibilities
- Provide first-level support for hardware and software issues, including troubleshooting and resolving user inquiries.
- Assist users with software troubleshooting across various platforms, including Mac OS.
- Manage user accounts and permissions through Active Directory.
- Monitor and maintain network security measures, including firewalls and DNS configurations.
- Support network administration tasks, including LAN management and TCP/IP troubleshooting.
- Document issues and resolutions in the ticketing system to maintain accurate records of support requests.
- Collaborate with other IT team members to escalate complex issues as necessary.
- Conduct regular follow-ups with users to ensure complete resolution of their technical problems.
Skills
- Proficiency in software troubleshooting techniques across multiple operating systems, particularly Mac OS.
- Strong understanding of IT support principles and practices.
- Knowledge of firewall configurations and DNS settings.
- Solid foundation in network administration concepts, including LAN setups and TCP/IP protocols.
- Must have A Certification or experience.
- CompTIA A or experience
- Active Directory and Group Policy knowledge is essential.
- Knowledge of IT industry “Best Practices” and procedures.
- Thorough understanding of network and computer technologies including: switches, routers, fire-walls, VPN’s, operating systems, backup devices, antivirus and spam prevention, email systems, security, data transfer, and network management.
- Strong working knowledge of Windows 2008, 2012, and 2016 .
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Working knowledge of Microsoft Exchange, Office365, Microsoft SQL, IIS, SMTP, FTP, DHCP and DNS is essential.
- Eagerness to learn new technologies and systems
- Excellent problem-solving skills combined with the ability to communicate technical information clearly to non-technical users.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
Join our team as a Help Desk Analyst where you can leverage your technical skills while contributing to a supportive work environment that values collaboration and innovation.
Job Types: Full-time, Part-time
Pay: $15.00 - $19.36 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $15 - $19