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Technical Support

Intone Networks
Salem, VA Full Time | Contractor
POSTED ON 12/12/2024 CLOSED ON 2/1/2025

What are the responsibilities and job description for the Technical Support position at Intone Networks?

Candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2025, likely for 6-12 months
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Skill Required / Desired Amount of Experience Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS TeamsRequired5YearsSkill in troubleshooting tools and managing desktop and laptop computers as well as wireless devicesRequired5YearsAbility to communicate effectively verbally and in writing with individuals and groupsRequired5YearsExperience working with help desk request tracking and reporting toolsRequired5YearsStrong Customer Service skills that include a "customer first" attitudeRequired5YearsProvide computer training for field staff Desired Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired Experience with creating training documentation.

Job Types: Full-time, Contract

Pay: $21.87 - $22.00 per hour

Expected hours: 8 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation Package:

  • 1099 contract

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Salary : $22 - $22

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