What are the responsibilities and job description for the Customer Service Representative position at Kele Companies?
Lesman Instrument Company (A Kele Company), a nationwide provider of process control valves, industrial instrumentation and analytical instrumentation, is in search of a Customer Service Representative who will work as part of a team to proactively meet our customers’ expectations by delivering exceptional customer service while assisting them in choosing the correct product, specifying process instrumentation, valves and hygienic equipment.
Essential Responsibilities
Essential Responsibilities
- Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer
- Accurately enter and acknowledge orders placed via phone, fax, mail, and e-mail
- Build item cards in the company’s ERP system to include navigating the manufacturer’s price books and literature in order to create and input a model number, minimum description, pricing, vendor, product class code and lead time information
- Negotiate pricing in order to facilitate sales and/or increase profit margins
- Support outside sales and technical sales support teams as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects
- Answer inbound sales calls and emails
- Place outgoing phone calls to customers to obtain required information to complete the sale of a previously ordered product or service
- Proactively problem solve for customers who have experienced an error with their order and follow up with same to ensure customer satisfaction
- Resolve customer concerns pertaining to products and services
- Assist customers with use and navigation of the company’s website and catalog
- Handle literature requests for pricing, data sheets and other requested information
- Monitor and release web orders as required
- Retrieve and accurately enter orders received via customer’s electronic PO portal, acknowledging as necessary
- Develop a thorough knowledge of products in the company catalog and other products our vendors offer
- Participate in training opportunities and self-study to increase product and industry knowledge and improve personal performance
Preferred Qualifications
- Two to four years of undergraduate work, associate’s degree, or applicable certification
- Minimum of one year of related work experience
- Proficiency in Microsoft Office to include Word, Excel and Outlook
- Ability to learn and use company software
- General working knowledge of the industiral process marketplace and industrial process
Kele Companies offers all full-time associates the following benefits and perks:
- Medical, vision, and dental insurance
- HSA
- FSA (medical and dependent care)
- 401(k) with employer match up to 4% with immediate vesting
- Employer-paid short- and long-term disability coverage
- Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
- Paid time off and paid holidays
- Tuition reimbursement
