Demo

Helpdesk Specialist

KellyMitchell Group
Denver, CO Contractor
POSTED ON 1/20/2025 CLOSED ON 2/20/2025

What are the responsibilities and job description for the Helpdesk Specialist position at KellyMitchell Group?

Job Summary:

Our client is seeking a Helpdesk Specialist to join their team! This position is located in Denver, Colorado.


Duties:

  • Conduct a quick check of all Teams rooms to ensure video conferencing systems are operational
  • Provide in-person support for scheduled meetings in Teams rooms, assisting users with setting up video conferences and ensuring all equipment is functioning correctly
  • Troubleshoot any issues during meetings, including connectivity problems or audio/video malfunctions
  • Respond to "how-to" questions from users regarding the Teams room video conferencing system
  • Offer excellent customer support, ensuring users feel confident and supported during their meetings
  • Support meetings at both locations as needed, especially during the transition period
  • Coordinate with other support staff to manage calls and provide assistance as required
  • Continue to provide support for ongoing meetings and address any new issues reported by users
  • Prepare for the next day's meetings by ensuring all rooms are ready and equipment is functioning
  • Review the day's activities and document any significant issues or resolutions
  • Ensure all Teams rooms are in good condition for the next day, maintaining seamless video conferencing capabilities


Desired Skills/Experience:

  • 8 years of experience in a related field
  • Proficiency in video conferencing platforms, particularly Microsoft Teams Rooms
  • Advanced knowledge of Microsoft Teams for collaboration and communication
  • Strong expertise in Microsoft Outlook for efficient email and calendar management
  • Proven experience in customer support and service, ensuring exceptional user experiences
  • Strong sense of urgency with the ability to resolve issues in real-time, often in high-pressure situations


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered
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