What are the responsibilities and job description for the Dispatcher position at Lincoln Group?
Lincoln Group is currently in search of Dispatchers for the Diamond Bar/Pasadena area. We are in search of hard-working, dedicated and responsible candidates to join this growing and respected company.
Pay rate: $17.50 - $18.50 DOE
Duties:
- Provide exceptional customer service and support to clients
- Creates and updates transportation reservations by phone
- Verifies member appointment date and time
- Communicates driver estimated time of arrival to callers
- Provides phone support to the Customer Service Representatives
- Schedules trips for VIP members to meet any special requirements noted in the member’s account
- Coordinates the scheduling of will call activations
- Communicates with drivers regarding schedule changes
- Ensure mileage for all trips is audited to avoid excessive or zero mileage trips
Qualifications:
- Must pass a Criminal Background Screening
- Experience using PC software programs including but not limited to Mediroutes, Microsoft Office (Word, Excel, etc.), and Google Drive
- Experience with customer service, taking inbound and making outbound calls in a high-volume call center
- Able to type at least 45 wpm
- Ability to work weekend and holidays as needed
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Dispatcher!
Job Types: Full-time, Contract
Pay: $17.50 - $18.50 per hour
Expected hours: 40 – 48 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Covina, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $18 - $19
