Senior Customer Success Partner

As a Senior Customer Success Partner having a Sales oriented mindset with excellent Account management skills you will work alongside the Client Manager as a co-pilot. You will be responsible for assisting in the selling of the Maersk Line portfolio to customers, working closely with a Client Manager to deliver sales budgets, targets and KPIs for defined customer accounts. You will be working cross functionally to bring synergy and to collaborate with internal teams to streamline processes leading to improved customer experience. Key Responsibilities Through effective relationship building and developing a good understanding of your customers, you will be selling our products, handling renewals, conducting regular reviews and effectively managing the accounts to contribute to the overall volume and revenue targets for the business Ensuring that rate negotiations are completed and processed in a timely manner according to customer requirements and Maersk pricing guidelines, in order to secure maximum business, revenue, and profit for Maersk. Whilst delivering the best service to the customer Communicating quickly and efficiently with our Clients, you will be a key contact for them within the sales team. You will be responsible for solving problems for our clients, including handling invoice queries and identifying solutions to prevent errors impacting collections By using our Customer Relationship Management tools (Salesforce.com and others) you will be recording important client information around business opportunities and market feedback, therefore a high attention to detail is required Working cross functionally and managing some ad hoc admin tasks, you will be responsible for delivering the best possible customer experience and playing an important role in the end to end shipment process for the customer Required Experience & Skills With experience of working with customers, you will ideally have proven success in a similar role. Shipping and Logistics experience is not essential but an added advantage Some Sales experience will be good High-level product understanding including how it solves different customer pains Strategic influencing – stakeholder management and influencing Negotiation skills Personal Characteristics Sales oriented mindset with excellent Account management skills Customer Centricity Multitask in a constantly changing environment, you will be able to work under time restrictions with a sense of urgency to deliver to a high standard Anticipating and problem solving, you will have high levels of accuracy and the ability to maintain data. Resolving problems with effective solutions, you will be able to eliminate roadblocks and maintain focus. As a collaborative, customer-focused individual, you will continuously strive to achieve results and deliver and excellent customer experience. With the ability to listen, understand and influence, you will be someone who can build appropriate rapport. As an excellent communicator, you will have the ability to build trusted relationships both within Maersk Line and the customer’s organisation. You will thrive in an environment of many different stakeholders and enjoy working across boundaries and with other teams to ensure that sales strategy is achieved. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.