What are the responsibilities and job description for the MSP IT Service Professional L1 position at Marchese Computer Products, Inc.?
Do you feel like “just a number” in your current job? Would you like to be part of a rapidly-growing MSP where you are valued and your voice is heard? Come join our team!
Competitive Wages
Attractive Benefits
Exemplary Company Culture
We are looking for a motivated person with a minimum of 1 year MSP/IT experience.
Primary responsibilities will be; to provide Marchese Computer Products, Inc. with IT support for its customers. Candidate will maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. Document, maintain, upgrade or replaces hardware and software systems. Work will be in house and at customers sites. Candidate will Support and maintain user account information including rights, security and systems groups. Candidate will install and maintain operating systems from Microsoft, Office products, remove viruses when found and other normal related tasks. This is NOT a remote work job it is an in person job.
As our Technician, you'll be the first line of defense in providing technical support to our clients. Your role is pivotal in ensuring seamless operations for our clients' IT environments. Whether it's troubleshooting software glitches, resolving network connectivity issues, or assisting with hardware/software installations, you'll be the hero our clients rely on. With your strong problem-solving skills and dedication to customer satisfaction, you'll diagnose and resolve technical issues promptly, whether in person, over the phone, or electronically. Collaborating closely with the rest of our IT team, you'll contribute to maintaining our clients' systems up-to-date and running smoothly. This role offers the opportunity for personal growth, technical development, and becoming an integral part of our supportive team.
Preferred Minimum of 1 year of experience in a technical support role or help desk environment.- Strong understanding of information technology principles and network systems.
- Proficiency in diagnosing and resolving basic hardware and software issues.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a dedication to providing exceptional service.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with help desk ticketing systems and remote support tools.
- Knowledge of operating systems (Windows 10, 11, Server 2019/2022, macOS) and common productivity software.
- IT certifications such as CompTIA A or equivalent are a plus.
