Concierge

The Mark-Taylor Companies were established in 1985 as a privately held, Arizona-based organization focused specifically on the multi-family housing industry. More than 30 years later, we've grown to become one of the region's longest-standing and most-proclaimed asset managers, developers, and owners of rental communities. We're extremely proud of this foundation and believe we're just getting started. We work every day to ensure that our employees, residents, and clients enjoy the best living experience possible. We build to the highest standards, provide cutting-edge resident services, and offer our employees exceptional benefits and growth.

We believe that to be exceptional means to take allegiance to hard work, but more importantly, it means to bring an immense amount of passion and curiosity to learning new things. At Mark Taylor, you'll be challenged to be better every day, but most importantly, you'll be encouraged, supported, and valued, with your career growth a constant priority and focus.

The Concierge is a member of the Integrated Operations Network responsible for creating a seamless and positive experience for future residents. The Concierge oversees lead management for a small pod. This role focuses on the phone and digital side of future resident communication, serving as an expert informational resource on our communities, amenities, and surrounding neighborhoods.

Our Ideal Candidate

What does a Concierge look like? You're passionate about people, sales, and customer service. You are an enthusiastic communicator and a motivated problem- solver who represents the company and upholds our standards at all times. The ultimate goal of the Concierge is to qualify potential future residents for a tour of the community. providing lead management and handling resident relations for all MT Properties.

The Work You'll Do

• Virtually serve as the virtual "face" of Mark-Taylor by pursuing future residents via phone, email, and Union interactions to guide them through their leasing journey.
• Generate a seamless and positive experience for future residents that reflects Mark-Taylor's high brand standards.
• Act as an expert informational resource about our communities including features, amenities, surrounding neighborhoods, and leasing processes.
• Provide exceptional customer service to future residents by answering questions and providing recommendations.
• Confirm validity of future resident leads.
• Assists community leasing teams to create a positive leasing experience through additional duties as needed.

The Skills You'll Bring

• Minimum of 1 year experience working in a customer facing role in hospitality or property management
• College degree preferred
• Ability to manage multiple phone lines simultaneously
• Strong problem-solving abilities
• Proficiency with Microsoft Office Suite
• Union, Henri, and Onsite familiarity is preferred
• Excellent verbal and written communication skills, bi-lingual (English-Spanish) is especially desirable
• Detail-oriented and proactive with the ability to pick up on new concepts quickly.
• Demonstrated ability to work autonomously and independently.

Work Environment

• The Concierge schedule is Monday-Friday 8am-5pm for the first 30 days then during training. Beyond the first 30 days, the schedule is Tuesday - Saturday.
• This is a hybrid work from home and corporate on-site position after a 90 day training period in office. As a member of the Integrated Operations Network, you will work closely with a strong team of leasing professionals at Mark Taylor Communities within your pod and other members of the Integrated Operations Network.

Why You'll Love Working at Mark-Taylor (Perks & Benefits):

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time, and paid parental leave
• Medical, dental, vision benefits and 401k with company match
• Employee appreciation events
• MT fitness program with optional Gympass membership
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free work place. All of our employees undergo pre-employment screening which includes drug testing.