What are the responsibilities and job description for the Inbound Call Center Manager 24/7/365 position at Marketing Support Network?
Works alongside leadership team to provide superior service. Hands on role giving support to inbound call staff, including calls, live chats, social media and email response.
Description
**Job Title:** Inbound Call Center Manager 24/7/365
**Job Type:** Full-Time
**Location:** [Please insert location here]
**Salary Range:** $40,000 - $50,000 per year
**Job Overview:**
Are you a natural leader with a passion for providing exceptional customer service? We are seeking a dedicated Inbound Call Center Manager to join our team at The Management Services Group, Inc. dba Marketing Support Network. In this role, you will work closely with the leadership team to ensure that our inbound call staff delivers top-notch service to our customers around the clock, 365 days a year.
**Responsibilities:**
- Provide hands-on support to inbound call staff, including handling calls, live chats, social media interactions, and email responses
- Monitor and analyze call center metrics to identify areas for improvement and implement strategies to enhance customer satisfaction
- Develop and implement training programs for call center staff to ensure consistent and high-quality service delivery
- Collaborate with other departments to address customer issues and provide timely resolutions
- Stay current on industry trends and best practices to continuously improve call center operations
**Requirements:**
- Previous experience in a call center management role
- Strong leadership and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in call center software and CRM systems
- Flexibility to work 24/7/365 as needed
Please note that The Management Services Group, Inc. dba Marketing Support Network is an equal opportunity employer.
If you are ready to take on this exciting opportunity and make a difference in the world of customer service, we encourage you to apply for the Inbound Call Center Manager position with us today!
Salary
$40,000 - $50,000 per year
Salary : $40,000 - $50,000