What are the responsibilities and job description for the Customer Service Representative position at Maryland Auto & Truck Repair?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all customers. This position requires strong communication skills and the ability to work effectively in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Analyze customer needs and offer appropriate solutions.
- Process orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions and transactions through data entry.
- Handle cash transactions accurately and securely when required.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in training new staff members as needed.
- Uphold company policies and procedures while ensuring compliance with regulations.
Experience
- Auto industry in service or parts is preferred
- Previous experience in customer service or customer support is preferred.
- Proficiency in computer skills, including data entry and the ability to navigate various software applications.
- Bilingual or multilingual abilities are a plus, particularly in English and Spanish languages.
- Strong analytical skills to assess situations and provide effective solutions.
- Excellent verbal and written communication skills with a focus on customer interaction.
- Ability to work independently as well as part of a team in a dynamic environment.
Join us in delivering outstanding service to our customers while developing your skills in a supportive work environment!
Job Type: Full-time
Pay: $17.96 - $18.51 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $19