What are the responsibilities and job description for the Care Coordinator position at Muskegon Family Care?
Care Coordinator
Muskegon Family Care
2201 S. Getty St.
Muskegon, MI 49444
Full-Time Monday -Friday 8 am- 5 pm Schedule, NO WEEKENDS, NO HOLIDAYS
Muskegon Family Care is looking for a Full- Time Care Coordinator to join our Supportive & Collaborative Team. Muskegon Family Care offers a competitive benefit package including, Paid Time Off, Holiday Pay, Vendor Discounts, Tuition Reimbursement up to $1,500 annually, and a 401K with a 3% employer contribution.
Student Loan Forgiveness: Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.
Student Loan Forgiveness: Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.
SUMMARY
Under the direct supervision of the Patient Care Manager, the Care Coordinator works with patients who have been referred for assistance in accessing and utilizing resources due to their complex chronic health conditions and/or social needs. The Care Coordinator will also review reports and track data for Emergency Department usage and ADT.
ESSENTIAL JOB FUNCTIONS include the following:
- Understands the principles of a Patient Centered Medical Home.
- Monitors and tracks Emergency Department usage and provides education to patients with high Emergency Department utilization.
- Identifies the target high-risk population within the practice through referrals from providers, care managers, and use of risk stratification tools. This includes patients with social, behavioral, and/or healthcare needs.
- Monitors and evaluates the health, educational and psychosocial needs of the patient and family longitudinally.
- Coordinates care between patients, providers, and care managers, to enhance communication and maintain continuity of care.
- Consults with multidisciplinary team members to coordinate services for patient education, preventive care, social needs and disease management.
- Collaborates with multidisciplinary team members to accomplish patient care goals and objectives of the organization in accordance with established standards, policies and procedures.
- Documents relevant interventions and findings in the patients’ medical records in a timely and accurate manner. Reports critical information to team members on an ongoing basis.
- Acts as an advocate for patient’s health care needs to outside agencies. Coordinates access to Durable Medical Equipment (DME) depending upon insurance availability.
- Completes reports in a timely manner and presents data to the supervisor and the Quality team before the monthly quality meeting.
- Assist with the ACRS/ADT (Active Care Relationship Service/Admission Discharge Transfer) reports and communicates with patients following discharge from the Emergency Department or hospital, ensuring follow up with primary care provider if appropriate.
- Assists with Social Determinants of Health needs during office visits and provides appropriate resources to patients. Makes appropriate referrals to multidisciplinary team and outside agencies as appropriate.
- Responds to in-person, electronic, and telephone requests from providers, patients, and clinical staff.
- All other duties assigned.
EXPECTATION OF EMPLOYEE
- Regular and prompt attendance at work.
- Maintains a courteous, helpful, and conscientious attitude in dealing with patients, family members and co-workers, ensuring professionalism and confidentiality at all times.
- Attends required meetings and participates in committees as assigned.
- Demonstrates flexible and efficient time management and ability to prioritize workload.
- Ability to exercise maturity, judgment, and initiative in analyzing problems and recommending solutions.
- Highly organized with a strong attention to detail.
- Demonstrates the ability to remain professional while handling a variety of attitudes and personalities from patients.
- Demonstrates the ability to handle multiple interruptions and regain focus.
- Demonstrates effective verbal and written skills and efficient use of computer programs and electronic health records.
- Demonstrates the ability to work as an effective part of a team.
- Performs duties as workload necessitates.
- Demonstrates flexibility with change.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Completion of all required training for this position.
EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSING
- High school diploma or GED (Required).
- Registered or Certified through the AAMA or AMT as a Medical Assistant (Required).
- Computer and Medical Terminology (minimum 1 year required).
- CPR/BLS certification required within 6 months of employment.
- Experience working as a medical assistant in a clinic (minimum 6 months required).
MFC is a Federally Qualified Health Center that aims to improve the overall health and wellness of our community by promoting the physical, emotional and spiritual well-being of our families through comprehensive healthcare and other essential services. As a community health center we provide a range of services far greater than an ordinary doctors office. We develop programs and services to meet the changing needs of our community, together we create a healthier community.
We commit to serving our patient's and our staff through our ICARE values of innovation, within a compassionate environment for all, providing access to the care needed and treating all with great respect, and offering education opportunities that result in healthy outcomes. We are better together. Teamwork makes the Dreamwork.
Salary : $1,500
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