Customer Service Representative

Nation's Home Medical Equipment is seeking a full-time Customer Service Representative for our DME team to work in-house at our Owings Mills office. Typical schedule will be Monday - Friday 8:30 AM - 5 PM and a rotating Saturday shift of 9-3.

Primary duties include:

• Take incoming customer calls, questions, and orders
• Advise patients/caregivers of the order placed on their behalf and to confirm all patient demographic information.
• Interpret and comprehend third party insurance billing
• Obtain verbal/written authorization for medical treatment from appropriate sources
• Acquire clinical information needed for order processing or reimbursement and assures customer qualifies under Insurance guidelines
• Communicate any financial responsibilities and/or additional information necessary to process the order received
• Provide information on equipment, supplies, and services
• Consider patient needs and promotes company products and services
• Occasionally verify insurance eligibility for patients
• Work collaboratively with peers across departments to solve problems creatively and urgently

EXPERIENCE/EDUCATION/QUALIFICATIONS:

• High School diploma or equivalent required.
• At least one (1) year customer service, office, billing, finance, collections or accounting experience required.
• Experience and comfort using computer software required (data-entry, billing systems, etc.)
• Medical office/billing or DME experience preferred.
• Experience or training with medical/insurance terminology preferred.
• Knowledge of State and Federal (HIPAA) laws preferred
• Knowledge of Durable Medical Equipment, personal protective and safety equipment, multi-line phones, computer systems, point of sale systems and all other office equipment preferred
• Experience with insurance compliance/regulatory/billing requirements including local coverage determinations (LCDS), contracted providers, referral procedures, coding and billing information will be helpful
• Knowledge of medical records, procedures and terminology. Ability to read, interpret and apply policies, procedures, laws and regulations.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift
• Rotating shift

Application Question(s):

• Pre-employment requirements include a drug screen, background check, TB (Mantoux skin) skin test, proof of full COVID vaccination, and willingness to get annual flu shots OR the ability to provide religious/medical exemptions. Are you able to comply with these requirements?

Work Location: In person

Salary : $18 - $22