Membership Associate

We are looking for a passionate and highly motivated Membership Associate to professionally represent the Navy League to members and future members. The successful candidate will work under the guidance of the Vice President of Member Engagement, Director of Membership, and the Manager of Membership. Ensures all phases of customer service to members, including answering e-mails and telephone inquiries relating to prospective and existing members and overseeing all communications with members. Accurately and efficiently process member transactions, service requests and the opening of new memberships/accounts in a courteous, discreet, and professional manner. Responsible for entry and/or review of all transactions. Ensure that transaction activity is validated and accurate. Serve as back-up to other team members in the department and other staff with additional office responsibilities as assigned.

Duties and Responsibilities will include:

• Onboard new members with follow-up telephone calls, e-mail messages and/or mailings.
• Update Nimble database with new and renewed member information from member payments.
• Accurately and efficiently process member transactions, including the opening of new memberships/accounts in a courteous, discreet, and professional manner.
• Contact members and prospects to update records.
• Respond to members’ concerns via telephone, e-mail, and in writing.
• Research past memberships (deceased, life memberships and incorrect payments).
• Contact past-due members regarding potential expiration of membership.
• Process in-house credit card and check payments and membership applications received.
• Assist in processing annual reports including updating councils contact and leadership information.
• Create and print new and renewing membership cards and letters.
• Participate in meetings and other events as required.

Background Requirements:

• Education: B.A. or B.S. preferred.
• At least one year of experience working in member relations.
• Expert knowledge of Nimble AMS database preferred.
• Previous non-profit membership experience preferred.
• Cash handling, retail or financial service experience preferred.
• Working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook.

Attributes for Success:

The Navy League is looking for a candidate who demonstrates the following values:

• People-First. To each other, our members, partners, and vendors, we are respectful, responsive, flexible, timely, dependable, and accountable so that our work together is efficient, effective and creates maximum impact on the lives of people and issues we touch.
• Motivated. We don’t just take what’s given to us and implement. We are curious, informed and continually pursue growth and learning about the world around us.
• Impactful. Success is in the details; the amount of trust we foster; and consistency in delivering creative, quality-driven programs.
• Truthful. Integrity, accountability, and transparency define our reputation. Since truthfulness is the basis of lasting relationships, we value learning from our mistakes because it makes us better practitioners working in a healthy team environment.
• Friendly Fun. We value each other’s time, talents, personalities, unique contributions, and life beyond work, which is why we look for ways to lend a hand, share a laugh and/or applaud one another’s achievements.