What are the responsibilities and job description for the ServiceNow OCM Specialist **Onsite Role (Houston, TX Area) position at NSD International, Inc.?
Job Details
Managing Mgmt Consultant ServiceNow OCM Specialist
Top 3 Skills
- Bachelor's degree with at least 5 years of OCM experience.
- OCM experience in ServiceNow engagements.
- Minimum of 4 years of experience in Business Process Consulting or Analysis, with a focus on IT Service Management Systems, preferably including experience with ServiceNow.
We are seeking a ServiceNow OCM Specialist that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements. We are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in todays FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.
Role and Accountabilities:
Candidates will be experienced in leading OCM activities in ServiceNow engagements. In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
- Own end-to-end deliverables such as change impact assessment and communications plan, including managing timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys.
- Proactively identify and mitigate risks to successful change, working collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds.
- Work within the team to conceive and develop consistent communications and change strategies/plans that are aligned with project workstreams, Talent strategies, and leading practices.
- Support the implementation of change and communications strategies.
- Ability to think both strategically and tactically, with strong analytical and problem-solving skills.
- Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.
- Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.
- Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.
- Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.
Preferred Certifications:
- Relevant PROSCI certifications in OCM.
- ITIL v3 certification.
Skills and Experience Requirements:
- Bachelor's degree with at least 5 years of OCM experience.
- OCM experience in ServiceNow engagements.
- Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.
- Strong stakeholder/client management skills, including the ability to influence and build consensus.
- Excellent analytical and problem-solving skills.
- Effective communication skills (written and verbal).
