What are the responsibilities and job description for the Customer Service and Support Specialist position at PCT?
Pest Control Technicians, Inc is a family owned small business that has been Protecting Home, Health, and Family for over 45 years.
We are seeking a dedicated Customer Service Representative to join our office team. As a Customer Service specialist, you will be the first point of contact for our company with both new and existing clients. You will also be a part of the team that supports our technicians in the field.
Duties
- Handle inbound and outbound customer calls and emails professionally and courteously
- Provide accurate, valid, and complete information to customers’ inquiries
- Utilize CRM systems to document interactions and update customer information
- Perform data entry tasks with a high level of accuracy
- Handle inbound sales inquiries by providing solutions, pricing, and service agreements for new clients
- Assist customers with problem-solving and provide solutions in a timely manner
- Assist the office team and management with projects and administrative tasks.
Qualifications
- Proven experience in a customer service role
- Upbeat disposition and the ability to empathize over the phone
- Excellent communication skills
- Strong typing skills and data entry accuracy
- Ability to work in a fast-paced environment and handle high call volumes
- Experience with client services and customer support in an office setting
- Familiarity with sales techniques is a plus
- Ability to analyze situations and provide effective solutions
Additional Benefits
- Commissions paid for inbound sales. Lots of additional income opportunities!
- No stuffy cubicles! Our office is a large Victorian building with ample space for people to work. Enjoy a small business comfortable environment.
- Special Benefit Days - all employees get their birthday off as a bonus paid benefit day each year if it falls during the work week.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Norristown, PA 19401 (Required)
Ability to Relocate:
- Norristown, PA 19401: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21