Dispatch/Customer Service Representative

20.00 to $23.00 per hour based on experience.

Monday-Friday 8 : 00am to 5 : 00pm

Job Summary : Answer phones, take orders from customers, prepare proposals as need. Work in conjunction with dispatch / operations. Always looking to offer assistance as needed in order to help maintain a smooth flow of the Company’s business. Customer is always right and we are here to provide the best customer service experience.

JOB DUTIES :

• Assign Daily Stop to Stop Routes
• Handle Driver Problems
• Answer telephone – direct phone calls
• General assistance as needed
• Customer service as needed
• Order taking as needed
• Process drivers’ daily paperwork
• Any additional duties as assigned by management

SKILLS :

• Navigational Skills – Must have general knowledge of the Greater Los Angeles Metropolitan Area freeway system. Must understand Google Maps and have GPS experience.
• Communication skills (verbal and written) – ability to convey meaning and obtain understanding
• Communication skills – Bilingual
• Organizational skills – ability to group work and resources in relation to the work being done, prioritizing, and scheduling.
• People skills – ability to effectively relate to customers and employees in all organizational levels, being sensitive to their needs
• Conceptual skills – ability to see entire operation objectives ensuring that individual programs work within the framework of the company’s objectives
• Customer relations – ability to relate to customers with an attitude of friendliness while conveying confidence in the company’s professionalism

PTSPRI1

Salary : $20 - $23