Front Desk Receptionist (Part-Time / Full Time)

Currently Looking for Part Time Receptionist for Wellesley / Boston Locations

Overview

Pure Glow is transforming an entire industry with the highest standards for sunless tanning services with non-toxic ingredients, a health-focused experience, and flawless results that last. Pure Glow enables people to make better choices for their health by offering custom airbrush tanning and wellness services that nourish your skin and create confidence.

We're looking for someone who is passionate about skin health and the beauty industry. As the primary point of contact for our clients, you must be warm and engaging and have a genuine commitment to providing an incredible customer service experience.

Join a team of outgoing and motivated professionals to support our mission to make tanning safe and accessible. We offer a uniquely positive work environment where we aim to brighten people's day and help them feel good in a healthy way. You'll enjoy developing genuine relationships with the dynamic and like-minded individuals that make up the Pure Glow community.

Responsibilities

• Inspire client confidence and help build client rapport and loyalty.
• Educate clients about Pure Glow services and healthy skin care regimens related to airbrush tanning.
• Greeting Clients: Welcome clients as they enter the studio with a friendly demeanor. Provide information about services and any studio offerings.
• Appointment Scheduling: Manage appointments efficiently, ensuring that clients are booked for their desired tanning sessions.
• Answering Inquiries: Respond to client inquiries through texting and walk-in inquiries regarding tanning services, pricing, packages, memberships, retail, and any other related questions.
• Processing Payments: Handle credit card transactions or other forms of payment accurately and efficiently. Maintain proper documentation of transactions in the CRM platform.
• Product Sales: Assist clients in selecting appropriate retail items that support the tanning service. Provide information on product features, benefits, and usage instructions.
• Package & Membership Management: Assist clients with package and membership inquiries, sign-ups, renewals, and cancellations. Maintain accurate records of package and membership details.
• Client Assistance: Address client concerns or complaints promptly and professionally. Troubleshoot issues and escalate them to management.
• Maintaining Cleanliness: Ensure that the reception area and lobby are clean, organized, and presentable at all times. This may involve light cleaning duties such as tidying up magazines, wiping surfaces, and ensuring supplies and retail are stocked.
• Promotional Activities: Support marketing and promotional activities by informing clients about upcoming events or specials and encouraging participation.
• Adhering to Safety Procedures: Ensure that clients adhere to safety guidelines and procedures when receiving a service by offering safety supplies at check-in.
• Training: Stay informed about the latest tanning trends, products, and techniques through training sessions provided by the studio.
• Team Collaboration: Collaborate with other staff members to ensure smooth studio operations and exceptional customer service.

Employee Perks

• Flexible work schedule: full-time or part-time
• Complimentary services and product discounts
• Commission and Incentives for studio sales and individual goals
• Friends and Family Discount

Work Location(s):

• Two Locations - Boston Back Bay & Wellesley

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17