[Hiring Fast] IT Help Desk Support Specialist

• Locations: Multiple locations - Nyack or Yonkers
• Total open positions: 2
• Salary: $28 - $30 per hour full time benefit, PTO, 401K Match, Medical Benefits
• Type: On-Site
• Shift: 8 hours per day, must be flexible to rotating shifts
• Morning or Evening Shift - Earliest Shift starts at 6:30 am in the morning and evening shift ends at 12:30am
• Must be flexible to work during the weekend as needed basis

Responsibility:

• Provides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate.
• Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks.
• Follow up with customers to obtain additional information and ensure incident resolution.
• Utilizes application tools, assists users with access & provisioning, installs & deploys applications.
• Documents and submits new content to the knowledge base.
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
• Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, and Growth Oriented.
• Maintains a professional appearance for both themselves and their work environment.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
• Performs other duties as assigned.
• Having Apple experience is a plus

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $28 - $30