What are the responsibilities and job description for the Receptionist/Dispatcher position at SERVPRO of Palmdale North?
SERVPRO of PALMDALE NORTH is hiring a Dispatch Coordinator!
Benefits
SERVPRO offers:
- Competitive compensation
- Stellar Company Culture
- Leadership & Growth Opportunities
- Superior benefits
- Career Building & Progression
- Professional/Personal development
And more!
As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!
Key Responsibilities
- Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
- Review and maintain the scheduling software so that appropriate teams are routed accordingly
- Perform detailed and accurate data entry
- Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
- Document daily project updates from field technicians
- Document & update client database
- Collaborate and assist with other departments, as needed
Position Requirements
- High school diploma/GED (preferred)
- 1-2 years of customer service and/or office-related experience
- Prior dispatch or scheduling experience preferred(not required)
- Ability to multitask and to remain detail orientated
- Knowledge of building material & science preferred (not required)
- Knowledge of local geographical area is preferred
- Knowledge and use of Microsoft Office Applications (Word, PowerPoint, Excel)
- Ability to cross train into other roles
- Ability to handle high stress situations
- Ability to assist other departments as needed
- Must be knowledgeable in relevant computer applications
Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Salary : $17 - $19
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