Insurance Support Specialist, Customer Service Team

About Specialty Program Group

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About Insureon

A pioneer in insurance technology, Insureon operates the largest online insurance marketplace for small businesses in the U.S. Our proprietary technology platform enables business owners to easily compare and purchase the insurance they need. We also license this platform to select industry participants who are looking to service their own clients more effectively. We are integrated with every major U.S. carrier, manage over $400M in premium annually and are licensed in all 50 states.

Company Culture

We place a high value on having fun at work, personal and company integrity and teamwork, and we believe our success is truly a team sport. We foster a service mentality inside and outside our company and our fast-paced team is driven by results and is energetic about servicing our clients.

We believe that our team members know what work location will enable them to do their best work in serving our customers. As an eCommerce workplace, we have prioritized working as virtual-first and offer access to office space in our Chicago location as a resource to work from instead of a daily workplace.

Summary of the Role: We are looking for a Service Team Representative to join our firm. The representative will be responsible for providing support to the Service Team and helping to maintain the relationship between the Digital AM Team assisting them with daily servicing of their clients while upholding high customer service standards.

We would prefer for this to be a hybrid role, with 1 in office day in the corporate Chicago office but are open to fully remote work for the right candidate.

Job Description

To provide assistance and support to the Digital AM Team daily ensuring that insureds are receiving excellent customer service by making sure they are receiving their insurance documents within a timely manner and the system is up to date with the correct information. This role is not client facing but may involve communicating with our clients, and directing them to the appropriate party when needed. Must be able to pay close attention to detail and handle repetitive daily tasks to support the goals and vision of the company.

Essential Functions And Responsibilities

• Process and upload various documents into the system; including but not limited to policies, cancellations, endorsements, quotes, renewal notices, etc.
• Process data and downloads from carriers into the system.
• Complete daily and monthly carrier reports.
• Collect, sort, open, and scan physical mail documents into the system, including going into the office to process the mail once a week.
• Assist with customer servicing requests from clients by working with internal teams, our carrier partners and carrier service centers.
• Deliver excellent customer service to our internal teams in every online and offline interaction.
• Gain knowledge of insurance and policy documents.
• Other duties may be assigned as needed.
  
  

Additional Or Daily Responsibilities

• Must be able to pass the licensure test to obtain a P&C license.
• Must be able to maintain a high level of confidentiality.
• Must be able to have a high level of organization.
• Possess a high degree of self-discipline and motivation.
• Must be solution driven, have problem solving skills, and proven analytical skills.
• Must be detail-oriented.
• Must possess the ability to work independently, applying education and professional experience to achieve outstanding results.
• Demonstrates highest level technical and cognitive abilities to ensure accuracy, precision and execute client requests on time.
• Must have the ability to understand and manage complex accounts and projects while working under tight time frames.
• Must be a team player with a strong work ethic.
• Must have effective professional verbal and written communication skills.
• Ability to effectively show strong leadership skills.
  
  

Qualifications

• Demonstrated success of customer service skills
  
  

Education/Experience

• High School Degree Required
• Property and Casualty Insurance license a plus
  
  

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $45,000-$49,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#SPG

Department Account Management & Service

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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