Night Auditor/Front Desk Clerk

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage guest relations effectively.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, utilizing hotel management software.
• Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
• Maintain accurate records of guest information and reservations using phone systems and hotel management tools.
• Address any guest concerns or complaints with professionalism and empathy, striving for resolution.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
• Assist with phone etiquette by answering calls in a timely manner and directing them appropriately.
• Promote hotel amenities and services to enhance the guest experience.

Experience

• Previous experience in customer service or guest services is preferred, particularly in a hotel or resort setting.
• Bilingual or multilingual skills are highly desirable to cater to our diverse clientele.
• Familiarity with phone systems and hotel management software is an advantage.
• Strong interpersonal skills with an emphasis on guest relations and effective communication.
• Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $9.00 - $12.00 per hour

Expected hours: 24 per week

Schedule:

• 8 hour shift
• Night shift

Experience:

• Front desk: 1 year (Required)

Location:

• Ottawa, KS 66067 (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Ottawa, KS 66067 (Required)

Ability to Relocate:

• Ottawa, KS 66067: Relocate before starting work (Required)

Work Location: In person

Salary : $9 - $12