What are the responsibilities and job description for the Customer Success Manager Talent Solutions position at talent_grids?
CUSTOMER SUCCESS MANAGER, TALENT SOLUTIONS The Customer Success Manager (CSM), Talent Solutions partners closely with Relationship Managers (RMs) to ensure LinkedIn Customers achieve a significant return on and feel successful with their LinkedIn investment. The CSM serves as a key project manager to assigned accounts, to support effective onboarding and complex implementation of products, services and training to new and existing customers.
CORE RESPONSIBILITIES
- Partner with the RM on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
- Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
- Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practice usage of the Learning Center
- Expedite technical and purchase-related escalations
- Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
- Maintain an understanding of LinkedIn Talent Solutions (LTS) products and industry knowledge to effectively drive greater customer engagement on the most relevant features / functionality for their specific business needs
- Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize usage of LinkedIn Products
- Document all communication with users and accounts accurately and in a timely manner via system tools.
- Interpret customer insights to drive change in product and act as voice of customer to PMM / Product team
- Provide best practices to help drive user behavior and adoption in product and map LTS solutions to existing customer workflows
BASIC QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
