Demo

Technical Support

Techgene Solutions LLC
Salem, VA Contractor
POSTED ON 12/13/2024 CLOSED ON 1/30/2025

What are the responsibilities and job description for the Technical Support position at Techgene Solutions LLC?

candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2025, likely for 6-12 months
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Skill

Required / Desired

Amount

of Experience

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams

Required

5 Years

Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices

Required

5 Years

Ability to communicate effectively verbally and in writing with individuals and groups

Required

5

Years

Experience working with help desk request tracking and reporting tools

Required

5

Years

Strong Customer Service skills that include a "customer first" attitude

Required

5

Years

Provide computer training for field staff

Desired

Knowledge of computer/mobile device applications and how they operate in an enterprise environment.

Desired

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Compensation Package:

  • Hourly pay

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer service: 5 years (Required)
  • Technical support: 5 years (Required)

Location:

  • Salem, VA 24153 (Required)

Ability to Commute:

  • Salem, VA 24153 (Required)

Ability to Relocate:

  • Salem, VA 24153: Relocate before starting work (Required)

Work Location: In person

Salary : $28 - $30

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