What are the responsibilities and job description for the Technical Support position at Techgene Solutions LLC?
candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2025, likely for 6-12 months
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Skill
Required / Desired
Amount
of Experience
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
Required
5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
Required
5 Years
Ability to communicate effectively verbally and in writing with individuals and groups
Required
5
Years
Experience working with help desk request tracking and reporting tools
Required
5
Years
Strong Customer Service skills that include a "customer first" attitude
Required
5
Years
Provide computer training for field staff
Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
Desired
Job Type: Contract
Pay: $28.00 - $30.00 per hour
Expected hours: 40 per week
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 5 years (Required)
- Technical support: 5 years (Required)
Location:
- Salem, VA 24153 (Required)
Ability to Commute:
- Salem, VA 24153 (Required)
Ability to Relocate:
- Salem, VA 24153: Relocate before starting work (Required)
Work Location: In person
Salary : $28 - $30