IT Support / Help Desk

About Us:

Established in 2007, Tekology is dedicated to delivering exceptional customer experiences through seamlessly integrated technology solutions. We prioritize building trust-based relationships founded on integrity, expertise, cultural alignment, and ongoing education.

We are currently seeking an individual to join our team as an IT Support/Help Desk Technician. The IT person has daily responsibilities that can vary from staffing the Help Desk and addressing customer tickets, to special projects and direct customer interaction. The majority of job duties and responsibilities will be conducted at our Beaverton office location; however, onsite appointments may be required from time to time.

Responsibilities:

• Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
• Assist in responding to end-users' inquiries regarding technology issues
• Maintaining and supporting computer networks and related computing environments including systems software, applications software, hardware, and configurations
• Providing user support and training for hardware and software issues
• Troubleshooting, diagnosing, and resolving hardware, software, and other computer, network and system problems
• Configure and troubleshoot the Microsoft Office suite of programs, including Outlook desktop and mobile apps and other common applications (Adobe, Blue Beam, Google Chrome, etc.)
• Configure and troubleshoot Exchange Online, SharePoint, and OneDrive for Business
• Install and manage remote monitoring and management tools
• Install and manage anti-virus/malware endpoint security software
• Understand the Microsoft 365 service and subscription options
• Set up and troubleshoot network connections, firewalls, routers, switches, wireless access points, etc.
• Complete and submit all required paperwork in a timely manner
• Provide reliable, high-quality customer support
• Fulfill other duties as assigned by management

Qualifications:

• Familiarity with cloning/imaging software for desktops/laptops
• Strong knowledge of Active directory or similar user management technology
• Ability to quickly diagnose technical problems in person or remote
• Understanding of general networking administration and Windows-based PC troubleshooting
• Ability to use ticketing systems efficiently
• Mac experience preferred, but not required
• Has Beginner to intermediate skills in hardware, software and networking
• Adapts and quickly learns new technologies and products
• Knowledge and ability to understand and operate network functions, operating systems, and software applications such as the Microsoft 365 Office Suite, Windows, iOS and Active Directory. In addition, may be required to learn and use industry specific devices and software.
• Quick learner of new or unfamiliar technology and products using documentation and online resources
• LAN and WAN experience
• Experience with Microsoft Windows operating systems and applications
• Understand and troubleshoot DHCP, DNS, and TCP/IP principles of operation, configuration, and troubleshooting
• Experience with tools commonly used by MSPs (such as ConnectWise, NinjaRMM, Halo) a plus
• macOS, Android, and iOS experience a plus
• Maintains punctual, regular and predictable attendance.
• Proven excellent customer service
• Ability to work independently and as part of a team.
• Presentable in a professional manner.
• Detail-oriented and organized with an ability to multitask and prioritize work.
• Strong work ethic.

Physical Requirements:

• Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling may be necessary.
• The ability to occasionally lift and/or move up to 100 pounds, and regularly lift and/or move up to 20 pounds.

Additional Requirements:

• Must possess a valid driver’s license without restrictions and have a clean driving record.
• Reliable transportation is essential.

Compensation:

• Annual Salary: $49,500 - $59,500 (Depending on Experience/Negotiable)
• Medical, Dental, and Vision insurance available after 60 days of employment.
• 401K
• PTO

Please Note: This is not a remote position.

If you're ready to join a dynamic team dedicated to excellence in technology and customer service, we encourage you to apply. We look forward to welcoming the right candidate to our Tekology family.

Job Type: Full-time

Pay: $49,500.00 - $59,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)
• Network management: 1 year (Required)
• Network support: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $49,500 - $59,500