What are the responsibilities and job description for the Production Customer Service Representative position at TEKsystems?
*Description*
- Sitting at desk with two monitors on production floor
- Review notes from inspector and release team on customer fabric rolls in system and on material
- Physically move rolls of fabric from one section to another after reviewing notes
- Reach out to dealers by email regarding notes on rejected/damaged rolls of fabric
- Copy and paste notes from inspector to send in an email using Microsoft Word
- Respond back to emails regarding questions, comments or concerns
- Collaborate with release team on rolls and email questions
- Search for missing orders in system to match with fabric rolls in inventory
- Cross train in all 4 rolls as backup (inspector, release team and intake team)
- Move 20lbs - 100lbs rolls 10-15 feet to review notes or move to qualified production status
- Process requests for repairs, quality inspections, returns, credits, out of specs, etc.
- Maintain and provide information for various statistical logs, reports, etc.
- Maintain current product, policy, and procedure information through additional cross-training, phone mail, and e-mail updates
- Perform specific duties and participate in teams as assigned by manager.
*Qualifications*
Must Haves:
- 1 year of experience working in a production or inventory role
- Strong computer skills, typing, Microsoft Word, Computer Navigation
- Lift up to 100lbs rolls
Nice Haves:
- Data Entry skills
- Microsoft Outlook experience
- Bilingual in Spanish
Soft Skills:
- Detail Oriented
- Strong communication and typing skills
- Professional
- On-time
- Strong communication skills
*Hours*
Monday - Friday between 6am-2:30 but will require additional OT.
Working at a desk on the production floor. Very clean production floor but it can get cold in the winter or warm in the summer.
- Walking department to department is a big part of this job. Will work with customer service team and Production team in the office.
*Pay and Benefits*
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Waukegan,IL.
*Application Deadline*
This position is anticipated to close on Apr 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Sitting at desk with two monitors on production floor
- Review notes from inspector and release team on customer fabric rolls in system and on material
- Physically move rolls of fabric from one section to another after reviewing notes
- Reach out to dealers by email regarding notes on rejected/damaged rolls of fabric
- Copy and paste notes from inspector to send in an email using Microsoft Word
- Respond back to emails regarding questions, comments or concerns
- Collaborate with release team on rolls and email questions
- Search for missing orders in system to match with fabric rolls in inventory
- Cross train in all 4 rolls as backup (inspector, release team and intake team)
- Move 20lbs - 100lbs rolls 10-15 feet to review notes or move to qualified production status
- Process requests for repairs, quality inspections, returns, credits, out of specs, etc.
- Maintain and provide information for various statistical logs, reports, etc.
- Maintain current product, policy, and procedure information through additional cross-training, phone mail, and e-mail updates
- Perform specific duties and participate in teams as assigned by manager.
*Qualifications*
Must Haves:
- 1 year of experience working in a production or inventory role
- Strong computer skills, typing, Microsoft Word, Computer Navigation
- Lift up to 100lbs rolls
Nice Haves:
- Data Entry skills
- Microsoft Outlook experience
- Bilingual in Spanish
Soft Skills:
- Detail Oriented
- Strong communication and typing skills
- Professional
- On-time
- Strong communication skills
*Hours*
Monday - Friday between 6am-2:30 but will require additional OT.
Working at a desk on the production floor. Very clean production floor but it can get cold in the winter or warm in the summer.
- Walking department to department is a big part of this job. Will work with customer service team and Production team in the office.
*Pay and Benefits*
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Waukegan,IL.
*Application Deadline*
This position is anticipated to close on Apr 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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